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Claims Specialist
2 months ago
We are seeking a highly skilled Claims Specialist to join our team at Hastings Direct. As a Third-Party Property Damage Claims Expert, you will play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims.
Key Responsibilities- Investigate and Assess Claims: Gather relevant information and evidence to determine liability and settlement amounts.
- Liaise with External Parties: Negotiate and settle claims with claimants, solicitors, and other insurance companies.
- Analyze Policy Documentation: Determine coverage and applicability to ensure accurate settlements.
- Evaluate Liability and Quantum: Determine accurate settlement amounts based on liability and quantum.
- Manage Caseload: Ensure adherence to company guidelines and regulatory standards while managing a caseload of claims.
- Collaborate with Internal Teams: Gather insights and share knowledge for continuous improvement.
- Record Keeping: Maintain accurate and up-to-date records of claims activities using our systems.
- Prior Experience: Liability investigations and negotiations, ideally within an insurance or legal context.
- Analytical Skills: Strong analytical skills to assess claims and determine liability and settlement amounts.
- Communication Skills: Excellent communication and negotiation abilities to engage with external stakeholders professionally and empathetically.
- Organizational Skills: Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
- Proactive Approach: A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
- Technical Skills: Proficiency in using computer systems and relevant software applications.
- Customer Service: A commitment to delivering exceptional customer service and representing our values.
- Competitive Salary: Attractive salary based on experience.
- Flexible Working: We champion a flexible and hybrid working approach.
- Competitive Bonus Scheme: Eligible for our annual 4Cs performance bonus.
- Wellbeing Program: Support for physical, financial, and mental wellbeing.
- Benefits: 25 days annual leave, private healthcare, dental plans, and more.
We believe in creating a culture that supports our colleagues and gives them the right tools to do their job. We focus on delivering good outcomes for every customer, growing the company profitably and sustainably, and investing in the communities we serve.
