Financial Inclusion Officer
1 month ago
Adecco is supporting a London Borough Council in a service role as a Financial Inclusion Officer.
Job Title: Financial Inclusion Officer
Location: West London
Contract Type: Temporary
Working Pattern: Full-Time, 36 hours per week, 3 days office, 1 day resident visits, 1 day WFH
Salary: 20.52 p/h PAYE or approx 25 p/h Umbrella
About Our Client:
Our client, a modern London Borough Council, is seeking a Financial Inclusion Officer to join their team. They are committed to promoting financial inclusion and providing support to residents in council or temporary accommodations. This is a temporary opportunity to make a positive impact on residents' lives and help them sustain their tenancies.
Benefits & Perks:
- Competitive salary
- Hybrid working arrangement
- Opportunities for professional development and growth
- Collaborative and inclusive work environment
Responsibilities:
As a Financial Inclusion Officer, you will:
- Provide support with income maximisation, employment/training advice, budgeting, and money/debt management to minimise the impact of welfare reform on residents
- Establish key partnerships and working relationships with internal departments and other agencies to help residents access financial services and support
- Effectively manage a caseload of Universal Credit (UC) claimants, providing timely advice and guidance to ensure successful claims and minimise arrears
- Build relationships with the Department for Work and Pensions (DWP) to provide comprehensive referral and advice services for UC claimants
- Update and maintain IT systems for Universal Credit and welfare reform changes, providing statistical information as required
- Draft presentations and publications to promote the importance of paying rent, income maximisation, and budgeting to residents
- Visit residents in their homes to verify their circumstances and authenticate documentation according to housing benefit regulations
- Provide comprehensive advice and information on rent payments and the legal implications of non-payment, negotiating acceptable re-payment plans and promoting direct debit
- Assist residents in accessing other financial assistance, such as Discretionary Housing Payments and crisis grants
- Monitor outcomes and impact of interventions and welfare reform changes using relevant IT systems
Essential (Knowledge, skills, qualifications, experience):
- Knowledge of housing law, housing benefit legislation, and welfare reform
- Ability to negotiate rent/debt repayments with third parties on behalf of residents
- Excellent communication skills, both written and verbal
- Basic calculation skills
- Customer service mindset and the ability to work with a diverse community
- Strong problem-solving and decision-making abilities
- Experience working with customers in a diverse community
- Experience dealing with welfare benefits and providing basic money advice
- Ability to work collaboratively with internal and external stakeholders
Desirable (Knowledge, skills, qualifications, experience):
- Previous experience working in partnership with statutory and voluntary agencies
- Familiarity with IT systems for recording and monitoring outcomes
Adecco is a disability-confident employer. Adecco is committed to building a supportive environment for you to explore the next steps in your career.
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