Financial Inclusion Specialist
1 month ago
Adecco is supporting a London Borough Council in a service role as a Financial Inclusion Officer.
Job Title: Financial Inclusion Officer
Location: West London
Contract Type: Temporary
Working Pattern: Full-Time, 36 hours per week, 3 days office, 1 day resident visits, 1 day WFH
Salary: £20.52 p/h PAYE or approx £25 p/h Umbrella
About the RoleThe Financial Inclusion Officer will provide support with income maximisation, employment/training advice, budgeting, and money/debt management to minimise the impact of welfare reform on residents.
The successful candidate will establish key partnerships and working relationships with internal departments and other agencies to help residents access financial services and support.
Responsibilities include:
- Providing timely advice and guidance to ensure successful claims and minimise arrears
- Building relationships with the Department for Work and Pensions (DWP) to provide comprehensive referral and advice services for UC claimants
- Updating and maintaining IT systems for Universal Credit and welfare reform changes, providing statistical information as required
- Drafting presentations and publications to promote the importance of paying rent, income maximisation, and budgeting to residents
- Visiting residents in their homes to verify their circumstances and authenticate documentation according to housing benefit regulations
- Providing comprehensive advice and information on rent payments and the legal implications of non-payment, negotiating acceptable re-payment plans and promoting direct debit
- Assisting residents in accessing other financial assistance, such as Discretionary Housing Payments and crisis grants
- Monitoring outcomes and impact of interventions and welfare reform changes using relevant IT systems
The ideal candidate will have:
- Knowledge of housing law, housing benefit legislation, and welfare reform
- Ability to negotiate rent/debt repayments with third parties on behalf of residents
- Excellent communication skills, both written and verbal
- Basic calculation skills
- Customer service mindset and the ability to work with a diverse community
- Strong problem-solving and decision-making abilities
- Experience working with customers in a diverse community
- Experience dealing with welfare benefits and providing basic money advice
- Ability to work collaboratively with internal and external stakeholders
Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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