Financial Inclusion Specialist

2 months ago

London, Greater London, United Kingdom Adecco Full time

Adecco is supporting a London Borough Council in a service role as a Financial Inclusion Officer. This is a temporary opportunity to make a positive impact on residents' lives and help them sustain their tenancies.

Job Summary:

We are seeking a skilled Financial Inclusion Specialist to join our team. The successful candidate will provide support with income maximisation, employment/training advice, budgeting, and money/debt management to minimise the impact of welfare reform on residents.

Key Responsibilities:

  • Provide comprehensive advice and information on rent payments and the legal implications of non-payment, negotiating acceptable re-payment plans and promoting direct debit.
  • Establish key partnerships and working relationships with internal departments and other agencies to help residents access financial services and support.
  • Effectively manage a caseload of Universal Credit (UC) claimants, providing timely advice and guidance to ensure successful claims and minimise arrears.
  • Build relationships with the Department for Work and Pensions (DWP) to provide comprehensive referral and advice services for UC claimants.
  • Update and maintain IT systems for Universal Credit and welfare reform changes, providing statistical information as required.
  • Draft presentations and publications to promote the importance of paying rent, income maximisation, and budgeting to residents.
  • Visit residents in their homes to verify their circumstances and authenticate documentation according to housing benefit regulations.
  • Assist residents in accessing other financial assistance, such as Discretionary Housing Payments and crisis grants.
  • Monitor outcomes and impact of interventions and welfare reform changes using relevant IT systems.

Requirements:

  • Knowledge of housing law, housing benefit legislation, and welfare reform.
  • Ability to negotiate rent/debt repayments with third parties on behalf of residents.
  • Excellent communication skills, both written and verbal.
  • Basic calculation skills.
  • Customer service mindset and the ability to work with a diverse community.
  • Strong problem-solving and decision-making abilities.
  • Experience working with customers in a diverse community.
  • Experience dealing with welfare benefits and providing basic money advice.
  • Ability to work collaboratively with internal and external stakeholders.

Desirable:

  • Previous experience working in partnership with statutory and voluntary agencies.
  • Familiarity with IT systems for recording and monitoring outcomes.

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