Patient Services Coordinator

2 weeks ago


Alfreton, Derbyshire, United Kingdom Parkside Surgery Full time

About the Role

Parkside Surgery is seeking a highly organized and customer-focused individual to join our team as a Patient Services Coordinator. As a key member of our front desk team, you will be responsible for providing a comprehensive and efficient reception and administration service to the practice.

Key Responsibilities

  • Provide exceptional customer service to patients, responding to their queries and requests in a timely and professional manner.
  • Manage patient appointments, prescriptions, and other queries using our computer system.
  • Handle telephone calls, redirecting them as necessary and taking messages for staff members.
  • Perform administrative tasks, including data entry, scanning, and coding information into patient records.
  • Process prescription requests using our electronic prescribing system.
  • Chaperone patients when required and with the necessary training.
  • Assist with holiday and sickness cover, providing flexibility to meet the needs of the practice.
  • Perform other administrative tasks as required.

About Us

Parkside Surgery is a friendly, forward-thinking practice with a supportive management team. We have a PMS list size of approximately 10,700 patients and work closely with our PCN colleagues. We use the SystmOne clinical system and have a CQC rating of good in all areas.

Person Specification

We are looking for an individual with:

A good standard of education, including GCSE English grade C or above.Customer service/receptionist experience, ideally in a medical setting.Good IT/keyboard skills.Desirable experience of SystmOne.

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