Patient Services Coordinator
6 days ago
About the Role
Parkside Surgery is seeking a highly organized and customer-focused individual to join our team as a Patient Services Coordinator. As a key member of our practice team, you will be responsible for providing a comprehensive and efficient reception and administration service to enable the practice to run effectively.
Key Responsibilities
- Provide exceptional patient care and support, ensuring a positive experience for all patients
- Manage patient appointments, prescriptions, and queries in a timely and efficient manner
- Deal with telephone calls and redirect them as necessary
- Perform administrative tasks, including data entry and record-keeping
- Maintain accurate and up-to-date patient records
- Work collaboratively with the practice team to achieve our goals and objectives
Person Specification
- Good standard of education, with a minimum of GCSE English grade C or above
- Customer service/receptionist experience, ideally in a medical setting
- Good IT/keyboard skills
- Ability to work under pressure and provide a high-quality service
About Us
- We are a friendly, forward-thinking practice with a supportive management team
- We have a PMS list size of approximately 10,700 patients
- We are a training practice for GP registrars and medical students
- We work closely with our PCN colleagues and other local healthcare providers
- We use the SystmOne clinical system
- We have a CQC rating of good in all areas
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