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Customer Service Administrative Coordinator
2 months ago
Contract Type:
Full-time
Location:
Alfreton
Hours:
Monday to Friday, 37.5 hours per week
Salary:
£24,322 per annum, plus 22 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Role
At Unipart Logistics, we understand that relationships are paramount, and your role will be crucial in delivering precise and effective administrative assistance to our Customer Service Team.
We embrace a unique operational philosophy known as The Unipart Way, which empowers every team member to achieve their personal and professional aspirations through our comprehensive training and development programme, 'From Gate to Great'.
Key Responsibilities:
As a Customer Service Administrative Coordinator, your focus will be on maintaining a high standard of service through a blend of communication, administrative, and customer service expertise. Your primary duties will include:
- Managing internal and external inquiries and data with accuracy, utilizing various business applications.
- Ensuring all assigned tasks are completed promptly and resolved in line with established business procedures.
- Collaborating with Customer Service colleagues to support the delivery of exceptional service to our clients.
- Communicating with customers to keep them informed about any relevant product or service issues.
- Acting as a liaison between internal and external stakeholders and customers, ensuring swift and accurate information dissemination.
- Maintaining awareness of and responsibility for the health, safety, and security of yourself, others, and company property.
- Taking charge of your personal development and achieving both personal and team objectives and KPIs.
- Promoting equality and diversity within the workplace, fostering a professional and supportive environment.
About You
We value a diverse range of skills and experiences, and while we encourage you to apply if you believe you can excel in this role, the following attributes would be advantageous:
- Proficiency in IT.
- Ability to work independently.
- Strong problem-solving skills.
- Excellent communication abilities.
- Effective planning, prioritization, and workload management.
- Experience engaging with stakeholders at various levels.
- A professional, helpful, and proactive attitude.
Our recruitment process is designed to be consistent and fair, ensuring equal opportunities for all candidates. Selection decisions are based solely on technical and behavioral competencies.
At Unipart Logistics, we are committed to fostering an inclusive environment that values diversity in characteristics and thought, allowing you to feel safe and confident to be your best self and perform at your highest level every day.
