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Customer Service Coordinator

2 months ago

Alfreton, Derbyshire, United Kingdom People Solutions Group Full time
Customer Service Administrator

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our National Customer Service Team. As a key member of our team, you will provide administrative support to ensure the delivery of excellent customer service.

Key Responsibilities:
  • Provide administrative support to the National Customer Service Team, ensuring a high-quality service is always delivered.
  • Administer internal and external enquiries and data accurately, utilizing business applications.
  • Liaise with Customer Service colleagues to provide support and ensure excellent service to our customers.
  • Act as a point of contact between internal and external stakeholders, ensuring information is disseminated swiftly and accurately.
Requirements:
  • Must have own transport due to the location having no public transport route.
  • IT literacy, including Excel.
  • Ability to work on own initiative and problem-solve.
  • Excellent communication and planning skills.
What We Offer:
  • Site parking.
  • On-site canteen.
  • Vending machines and break-out area.
  • Casual dress code.

We are committed to providing a supportive and inclusive work environment. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.