Patient Services Coordinator
4 weeks ago
About the Role
Parkside Surgery is seeking a skilled and organized individual to join our team as a Patient Services Coordinator. This is an exciting opportunity to work in a friendly and supportive environment, providing a comprehensive and efficient reception and administration service to the practice.
Key Responsibilities
- Greet patients, attend to their requests for appointments, prescriptions, and deal with other queries using the computer.
- Deal with telephone calls, redirecting them as appropriate.
- Action tasks in line with practice protocol.
- Recording information onto the computer.
- Scanning and coding information from letters into patient records.
- Recording requests for repeat prescriptions by patients.
- Maintaining compliance with all Practice policies and procedure, available in hard copy or electronic copy and ensuring awareness of where to find them.
- Maintaining flexibility to assist in holiday and sickness cover.
- Any administrative tasks as required.
- Chaperone patients (when required and with the appropriate training).
- Processing prescription requests using EPS2/FP10s.
About Us
- Friendly, forward-thinking practice with a supportive management team.
- PMS list size approximately 10,700.
- 5 partners, 4 salaried GPs.
- Training practice for GP registrars and medical students.
- Work with the ARCH PCN home visiting service.
- Clinical Pharmacist and Pharmacy Technician attached to the Practice.
- MH GPs attached to the practice.
- Excellent nursing and healthcare assistant support.
- Allied community team including District Nurses, Community Matron, Midwife, Care Co-ordinator, Social Prescribers.
- We work closely with our PCN colleagues (8 other local practices).
- SystmOne clinical system.
- CQC rating of good in all areas.
- Located in Alfreton Primary Care Centre.
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