Windows Order Coordinator

4 weeks ago


Alfreton, Derbyshire, United Kingdom Eurocell Full time
Job Description

We are seeking a skilled Windows Order Processor to join our team at Eurocell, a leading manufacturer of uPVC products. As a key member of our Order Processing team, you will be responsible for processing and estimating orders, providing exceptional customer service, and supporting our customers through various communication channels.

Key Responsibilities
  • Process and estimate orders accurately and efficiently
  • Provide high-quality customer service and support through phone, email, and other communication channels
  • Interpret customer requests and resolve issues in a timely and professional manner
  • Record data, feedback, and customer needs accurately and effectively
  • Collaborate with internal teams to ensure seamless order processing and customer satisfaction
Requirements
  • Previous experience in a Windows/UPVC quotations/estimating/processing role is essential
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment
  • IT literacy and experience with SAP, First Degree, and BM touch are advantageous but not essential
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
What We Offer
  • A competitive basic salary of £25,000-£28,000 per year, dependent on skills and experience
  • 25 days holiday, plus statutory holidays, and a free healthcare plan for all employees
  • Enhanced maternity and paternity benefits, as well as a free life assurance plan
  • Opportunities for career growth and development, including e-learning and on-the-job training

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for order processing and customer service, we encourage you to apply for this exciting opportunity.



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