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Patient Services Coordinator

2 months ago

Alfreton, Derbyshire, United Kingdom Parkside Surgery Full time

About the Role

Parkside Surgery is seeking a highly organized and customer-focused individual to join our team as a Patient Services Coordinator. As a key member of our practice team, you will be responsible for providing a comprehensive and efficient reception and administration service to enable the practice to run effectively.

Key Responsibilities

  • Provide exceptional patient care and support, ensuring a positive experience for all patients
  • Manage patient appointments, prescriptions, and queries in a timely and efficient manner
  • Deal with telephone calls and redirect them as necessary
  • Perform administrative tasks, including data entry and record-keeping
  • Maintain accurate and up-to-date patient records
  • Work collaboratively with the practice team to achieve our goals and objectives

Person Specification

  • Good standard of education, with a minimum of GCSE English grade C or above
  • Customer service/receptionist experience, ideally in a medical setting
  • Good IT/keyboard skills
  • Ability to work under pressure and provide a high-quality service

About Us

  • We are a friendly, forward-thinking practice with a supportive management team
  • We have a PMS list size of approximately 10,700 patients
  • We are a training practice for GP registrars and medical students
  • We work closely with our PCN colleagues and other local healthcare providers
  • We use the SystmOne clinical system
  • We have a CQC rating of good in all areas