Application Support Specialist
7 days ago
Job Title: Application Support Specialist
Location: Bury St Edmunds
Salary: £35,000 - £40,000 per annum
We are seeking a skilled Application Support Specialist to join our expanding team. As a key member of our IT department, you will be responsible for providing remote customer-facing application support, including triaging tickets, responding to inbound phone calls and emails, and working closely with the wider IT team to resolve persistent issues.
Key Responsibilities:
- Provide 2nd line support to our customers, ensuring timely and accurate resolutions to their issues.
- Triage inbound tickets, calls, and emails, assigning them to the relevant team members and managing customer expectations regarding resolution times.
- Process data requests, ensuring they meet our company's guidelines and policies.
- Document resolutions and distribute known errors to the team to enhance company-wide knowledge.
Requirements:
- Experience in a service desk or help desk environment is essential.
- Passionate about technology and keen to pursue a career in this field.
- SQL knowledge is desirable but not essential.
- Outstanding customer service skills, with the ability to listen, document, and build relationships with end users.
- Willingness to learn and develop within the role, with aspirations to grow with our company.
What We Offer:
- A competitive salary of £35,000 - £40,000 per annum.
- A fully office-based role in Bury St Edmunds.
We are a dynamic and collaborative company, and we are looking for someone who shares our values and is passionate about delivering exceptional customer service. If you are a motivated and skilled individual who is looking for a new challenge, please apply now.
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