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Application Support Specialist

2 months ago

Bury St, Suffolk, United Kingdom Cooper Lomaz Recruitment Full time

Job Title: Application Support Specialist

Location: Bury St Edmunds

Salary: £35,000 - £40,000 per annum

We are seeking a skilled Application Support Specialist to join our expanding team. As a key member of our IT department, you will be responsible for providing remote customer-facing application support, including triaging tickets, responding to inbound phone calls and emails, and working closely with the wider IT team to resolve persistent issues.

Key Responsibilities:

  • Provide 2nd line support to our customers, ensuring timely and accurate resolutions to their issues.
  • Triage inbound tickets, calls, and emails, assigning them to the relevant team members and managing customer expectations regarding resolution times.
  • Process data requests, ensuring they meet our company's guidelines and policies.
  • Document resolutions and the steps taken, and distribute known errors to the team to enhance company-wide knowledge.

Requirements:

  • Experience in a service desk or help desk environment is essential.
  • Passionate about technology and keen to pursue a career in this field.
  • SQL knowledge is desirable but not essential.
  • Outstanding customer service skills – able to listen, document, and build relationships with end users.
  • Willingness to learn and develop within the role, with aspirations to grow with our company.

What We Offer:

  • A competitive salary of £35,000 - £40,000 per annum.
  • A fully office-based role in Bury St Edmunds.
  • Opportunities for career growth and development within our company.

Cooper Lomaz Recruitment is an equal opportunities employer and welcomes applications from all qualified candidates.