Pre Litigated File Handler

1 week ago

Bolton, Bolton, United Kingdom Davies Group Full time
About Davies Group

Davies Group is a leading provider of insurance services, dedicated to delivering exceptional results and protecting our clients' interests. Our team is passionate about defeating dishonest motor claims and developing strategies to prevent new and emerging risks.

Key Responsibilities
  • Strategic Excellence
    • Conduct in-depth analysis of evidence throughout the case lifecycle
    • Develop and implement case strategies, ensuring adherence to key objectives and generic strategies
    • Ensure seamless execution of work type process stages
    • Identify strategic litigation opportunities and complex cases
    • Monitor client trends and opportunities to enhance client relationships
  • Client Excellence
    • Manage files in accordance with agreed client guidelines and protocols
    • Ensure maximum client satisfaction on each case
    • Accurately and timely complete all client and internal metrics
    • Achieve both client and internal key performance indicators
  • Technical Excellence
    • Collaborate with relevant stakeholders to conduct thorough investigations
    • Comply with all procedural and investigative deadlines
    • Protect the client's position in relation to litigation
    • Proactively achieve the best results with case investigations and strategy
    • Maintain accurate and timely records in Case Management Systems
  • Financial Excellence
    • Work efficiently and effectively within a fixed fee structure
    • Demonstrate commercial awareness to maintain profitability
    • Achieve financial targets
    • Ensure timely and accurate billing
Essential Skills and Attributes
  • Experience in handling pre-litigated case loads
  • High level of analytical skills
  • Excellent listening, verbal, and written communication skills
  • Ability to prioritize work, meet deadlines, and work under pressure
  • Ability to anticipate problems and identify solutions
  • Excellent IT skills
  • Adhere to the Davies Group values
  • Experience with time recording and billing systems
Required Soft Skills
  • Client Care/Service
  • Organization
  • Ability to prioritize and adaptability
  • Teamwork and collaboration
  • Oral and written communication
  • Interpersonal and social
Working Hours

35 hours per week, Monday – Friday, 9am – 5pm with 1 unpaid hour for lunch

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