Head of Commercial for Digital and Technology

3 days ago

York, York City, United Kingdom Candour Solutions Full time
About the Role

We are seeking a highly experienced and skilled Head of Commercial for Digital and Technology to join our team at Candour Solutions. As a key member of our leadership team, you will be responsible for shaping and transitioning our Group functions into an agile value stream based operating model.

The role spans the People, Marketing, Risk & Compliance, and Enterprise Application value streams and sits as a direct report to the Chief Technology Officer (CTO) for Group Functions. You will provide effective and proactive support and expertise to programmes and projects, creating innovative and actionable plans, and optimising solution delivery.

Key Responsibilities
  • Develop and execute product strategies aligned with Hiscox's overall goals and objectives to ensure consistency and quality of solutions.
  • Support the planning and execution of new product/feature launches, ensuring effective messaging, scheduling, and monitoring of metrics to drive improvements and satisfaction.
  • Lead and manage a team of Product Managers, fostering a collaborative and high-performing culture within the team, and providing guidance, mentorship and development opportunities.
  • Advise the value stream teams on performance, scalability, reliability, availability and other operational concerns to define appropriate metrics and KPIs.
  • Promote a commercially oriented culture where the value stream teams recognize their importance to Hiscox's commercial aims and work to enable them.
  • Ensure the provision of all People, Marketing, Risk & Compliance, and Enterprise Applications to meet the quality, resilience and usability of all user groups.
  • Manage engagement with 3rd parties, through RFI and/or RFP processes to the implementation and run phases including attending QBR sessions where appropriate.
  • Own the risk registry, audit requirements, and financial management for the People, Marketing, Risk & Compliance, and Enterprise Applications value streams.
Requirements
  • Ability to inspire technical teams to proactively find solutions, focus on continuous improvement, and remove blockers.
  • Comfortable leading internal and external teams, working with both traditional methodologies and modern agile methodologies in a multi-faceted application estate with a wide range of technologies.
  • In-depth understanding of core business processes and related tools and technologies, deep understanding of Agile principles and processes, experience working in value streams and product development.
  • Significant number of years in a senior Technology leadership role coupled with extensive senior stakeholder engagement experience and commercial/financial awareness.
  • Significant number of years in a team management role, providing coaching and mentoring, and leveraging competencies/capabilities across the team to achieve overall business outcomes.
  • Experience managing Cloud/SaaS applications, APIs and legacy applications with a strong understanding on how to migrate towards being a digital, cloud and API-driven capability.
  • Strong knowledge and experience of build, deployment, change and release processes and automation.
  • Strong knowledge in data engineering and analytics principles and technologies.
  • Extensive experience working on large, complex projects or products with proven ability to deliver lasting value beyond go live.
  • Aptitude for challenging the status quo to ensure continuous improvement with creative solutions.
What We Offer

We offer a competitive salary and benefits package, including a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years' worth of service, private medical for all the family and much more.

We also offer a hybrid working model that allows you to manage your own personal work-life balance, with the flexibility to work from home or in the office.

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