Arabic Speaking Customer Service Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time
About Us

At Trip Group, we're a leading global travel service provider, comprising of Ctrip, Skyscanner, and Qunar. Our mission is to help travelers worldwide pursue their perfect trip with exceptional travel products and services.

Job Overview

We're seeking a passionate and enthusiastic Arabic speaking Customer Advisor to join our team in Edinburgh. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, responding to various travel queries, and resolving issues via multiple communication channels.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve sales and customer satisfaction targets.
  • Stay up-to-date with the latest travel industry trends, promotions, and company policies.
  • Participate in regular team huddles and contribute to the development of new ideas and initiatives.
  • Assist in ad-hoc assigned projects and contribute to the growth and development of the team.
Requirements
  • Customer service experience, preferably in the travel industry.
  • Fluency in Arabic and English, with excellent communication and problem-solving skills.
  • Good knowledge of Microsoft Office suite and proficient typing abilities.
  • Ability to remain calm and logical in challenging situations, with a passion for continuous development.
What We Offer
  • A competitive salary of £24,000 per annum, plus a £1000 language allowance.
  • A comprehensive benefits package, including 32 days annual leave, workplace health cash plan, and employee well-being program.
  • Opportunities for career growth and development, with extensive learning resources and a supportive working environment.
  • A dynamic and inclusive company culture, with a focus on employee engagement and recognition.
Why Join Us

At Trip Group, we offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Join us and define your own trip by taking the first steps in your career with us.



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