Greek Speaking Customer Service Representative

1 week ago


Edinburgh, Edinburgh, United Kingdom trip Group Full time
{"title": "Customer Service Representative - Greek Language", "description": "Customer Service Representative - Greek Language

At Trip.com Group, we are seeking a passionate and enthusiastic Greek speaking Customer Service Representative to join our team in Edinburgh.

You will be the first point of contact for our customers, providing exceptional service and resolving queries via call, chat, and email.

We offer a competitive salary of £24,000 per annum, plus a £1000 language allowance, and a range of benefits including 32 days annual leave, workplace health cash plan, and employee well-being program.

As a Customer Service Representative, you will be responsible for:

  • Providing customer-centric service and resolving queries in a timely and professional manner
  • Working collaboratively with the team to achieve sales and customer satisfaction targets
  • Staying up-to-date with the latest promotions, initiatives, and company policies/procedures
  • Assisting in ad hoc assigned projects

Requirements:

  • Customer service experience
  • Fluency in Greek and English
  • Effective communication skills
  • Good knowledge of Microsoft Office suite
  • Proficient typing abilities
  • Ability to remain calm and logical in challenging situations
  • Excellent problem-solving skills

Desired but not essential:

  • Previous contact centre experience
  • Travel & Tourism industry experience

Why Trip.com Group?

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us

Be Aware of Recruitment Fraud

Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately

Have a good trip, and see you soon

", "lang_code": "en"}

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