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Claims Trainer
2 months ago
We are seeking a highly skilled Claims Trainer to join our growing Learning and Development team at Hastings Direct. As a Claims Trainer, you will play a critical role in ensuring the effective delivery and evaluation of training and development programs that drive good business and customer outcomes.
Key Responsibilities- Design and deliver engaging learning experiences that focus on effective transfer of learning back into the workplace.
- Perform effective learning evaluation for aligned training programs, providing data, feedback, and reporting to relevant business areas and the wider Learning and Development team.
- Develop and deliver robust training programs, including induction, upskill, and cross-skill training, exclusively for our claims operations teams.
- Provide training and coaching support to colleagues, initiating feedback to the individual and the business on an individual's performance upon completion of training/coaching initiatives.
- Utilize professional knowledge of principles, best practices, methods, and techniques for creative delivery of effective learning solutions through varied and relevant solution and delivery methods.
- Knowledge and understanding of claims, including relevant processes, strategy, and systems.
- Excellent presentation, training, facilitation, workshop delivery, and communication skills, as well as strong stakeholder management at all levels, relationship building, and influencing skills.
- Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience.
- Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development.
- Practical knowledge and application of evaluation methods – utilizing data to understand trends and issues.
- Demonstrable knowledge of principles of insurance, Financial Services market, and customer service environments.
As a Claims Trainer at Hastings Direct, you will have the opportunity to work with a talented team of professionals who are passionate about delivering excellent customer outcomes. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, life assurance cover, and pension contribution match. We also provide access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, and discounted and free onsite facilities.
We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
