Insurance Claims Learning Specialist

2 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About this role



We're seeking an experienced Claims Trainer to join our Learning and Development team at Hastings Direct. As a Claims Trainer, you'll play a critical role in ensuring the effective delivery and evaluation of training and development programs that build good business and customer outcomes.



Key responsibilities





  • Design and deliver engaging learning experiences that focus on effective transfer of learning back into the workplace, from readiness to learn through to practical application.

  • Perform effective learning evaluation for aligned training programs, providing data, feedback, and reporting to relevant business areas and wider L&D.

  • Develop and deliver robust induction, upskill, and cross-skill training programs exclusively for our claims operations teams, including systems, technical knowledge, soft skills, and product training.

  • Provide training and coaching support to colleagues, initiating feedback to the individual and the business on an individual's performance upon completion of training or coaching initiatives.

  • Utilize professional knowledge of principles, best practices, methods, and techniques for creative delivery of effective learning solutions through varied and relevant solution and delivery methods.



Desirable skills and experience





  • Knowledge and understanding of claims, including relevant processes, strategy, and systems.

  • Excellent presentation, training, facilitation, workshop delivery, and communication skills, as well as strong stakeholder management at all levels, relationship building, and influencing skills.

  • Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience.

  • Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development.

  • Practical knowledge and application of evaluation methods - utilizing data to understand trends and issues.

  • Demonstrable knowledge of principles of insurance, Financial Services market, and customer service environments.



What we offer



At Hastings Direct, we prioritize our colleagues' growth and well-being. As a Claims Trainer, you'll have access to a range of benefits, including attractive salaries based on experience, flexible working arrangements, a competitive bonus scheme, physical and financial wellbeing support, and much more.



Our 4Cs principles guide our approach: creating the right culture for our colleagues, giving them the right tools to do their job, delivering good outcomes for every customer, and growing the company profitably and sustainably. We're committed to being an equal opportunities employer and welcome applications from all suitably skilled persons.



About us



Hastings Direct is a digital insurance provider with a growing Learning and Development team. We're proud of our journey and know that our continued success relies on the contribution of our talented colleagues. Join us and be part of a dynamic team that's shaping the future of insurance.



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