Claims Training Team Leader
2 weeks ago
Claims Training Team Leader
Location: Bexhill or Leicester
Role purpose:
We are looking for a Claims Training Team Leader to join our growing L&D team. You will be responsible for leading a team of Claims trainers to deliver best in class claims training for new colleagues joining the business and existing colleagues.
Day to Day:
- Lead, motivate, recruit and inspire your team to deliver best in class training, aligned to relevant L&D and organisational outcomes- Ensure consistent, compliant delivery of induction training aligned to our hiring plans across all of our operational area and scheduling these as applicable- Develop relationship with key stakeholders including outsourcers to ensure compliance of learning, ensure teams has correct materials, conducting observations and ensure trainers are signed off- Work closely with partners across relevant claims operational areas and key stakeholders to support the prioritisation of learning along with ensuring our offering is aligned to organisational goals and build capability of the team- Continuously improves and develops, keeping up to date with latest leadership, delivery, learning trends and strive to evolve our offering as well as offer innovative approach- Responsible for setting outcomes of learning delivery with OD & Capability partner and able to measure and articulate how we are measuring success- Own and drive colleague and team performance, including conducting training observations, measuring against agreed outcomes and proactively take action when needed- Set the highest standards, creating a high-performance culture and an environment where colleagues are engaged and can thrive through clear direction/support and celebrate success well, recognising where colleagues within your team (and more widely) have delivered excellent results
**Skills**:
- Outcome mindset - ability to focus on ‘the bigger picture’ and drive decision making to ensure we meet our organisational goals- Ability to coach and support your team to build capability and high performance and demonstrate a continuous improvement mind-set and effective problem-solving skills- Have good self-awareness and understanding of others with the ability to flex leadership/communication style to gain the most out of your team- Can interpret and use MI and data and identify opportunities for improvement along with reporting on success of learning- Role models through ad hoc delivery of learning and able to support in the design of materials where required- Prepared to roll their sleeves up to help and support the team, having fun in the process
Knowledge & Experience- Passion for people development and leadership- Ability to work to exacting deadlines and leading self and others through high volume paced delivery/ change- Experience in managing a variety of stakeholders- Demonstratable experience leading in a learning or operational context evidencing
**Benefits**:
- Salary - Competitive salary based on experience- Flexible Working - Please speak to your recruiter to discuss days in the office and home.- Mental Wellbeing Support Programme - Thrive mental health app, colleague assistance programme 24/7 support, digital GP- Health & Wellbeing - Life Assurance / Wills Service / Income Protection (75% of base salary for 2 years and covered after 1 year of service- Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.- Tech Scheme - save up to 13% on new tech & household goods and spread the cost via salary sacrifice interest-free- Plus all the rest;
- 25 days holiday with option to buy & sell a max of 5 days, pension matched up to 10%, cycle-to-work scheme, summer and Christmas parties
Job posting end date:
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