Home Claims Team Leader
7 months ago
We’ve been laying the 'foundations' here in our Home Claims department.
Due to product growth and team expansion, we are looking for a new Team Leader to join us. We’re looking for someone with a background in Claims (and Home experience is even better) who can lead and inspire a team of 8-10 colleagues to be the best possible versions of themselves.
We’re flexible in terms of location too You can be based at either our Bexhill or Leicester offices on a hybrid basis.
What will you be doing?- Setting and managing colleagues annual and monthly objectives- Ensuring each colleague receives a monthly 121 to address wins and performance- Managing any HR related issues in line with business best practice- Ensuring annual PDR’s are conducted to support ongoing development- Providing monthly coaching and development plans- Conducting effective monthly meetings when needed- Ensuring colleagues are accurately reserved in line with our philosophy- Conducting regular audits on colleagues- Managing departmental and team complaint handling- Overseeing guidance and advice in respect of technical referrals
What are we looking for?- Experience of leading a team- Claims experience (home claims knowledge highly beneficial)- Committed to self-development of self and colleagues- Proven track record of meeting and exceeding targets- Strong customer focus
Benefits for you
Please find some of the great benefits we offer here at Hastings Direct;
Negotiable salary dependent on skills & experience
Annual bonus scheme
25 days holiday (+bank holidays on top and holiday buy/sell)
Pension match up to 10%
Excellent Wellbeing programme
Flexible benefits (including holiday buy/sell, healthcare and dentistry etc.)
Discounted Hastings Direct products
High street discounts
Plus a lot more that we’d love to bring to life with you
Job posting end date:
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