Home Claims Team Leader

7 months ago


Leicester, United Kingdom Hastings Direct Full time

We’ve been laying the 'foundations' here in our Home Claims department.

Due to product growth and team expansion, we are looking for a new Team Leader to join us. We’re looking for someone with a background in Claims (and Home experience is even better) who can lead and inspire a team of 8-10 colleagues to be the best possible versions of themselves.

We’re flexible in terms of location too You can be based at either our Bexhill or Leicester offices on a hybrid basis.

What will you be doing?- Setting and managing colleagues annual and monthly objectives- Ensuring each colleague receives a monthly 121 to address wins and performance- Managing any HR related issues in line with business best practice- Ensuring annual PDR’s are conducted to support ongoing development- Providing monthly coaching and development plans- Conducting effective monthly meetings when needed- Ensuring colleagues are accurately reserved in line with our philosophy- Conducting regular audits on colleagues- Managing departmental and team complaint handling- Overseeing guidance and advice in respect of technical referrals

What are we looking for?- Experience of leading a team- Claims experience (home claims knowledge highly beneficial)- Committed to self-development of self and colleagues- Proven track record of meeting and exceeding targets- Strong customer focus

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Negotiable salary dependent on skills & experience

Annual bonus scheme

25 days holiday (+bank holidays on top and holiday buy/sell)

Pension match up to 10%

Excellent Wellbeing programme

Flexible benefits (including holiday buy/sell, healthcare and dentistry etc.)

Discounted Hastings Direct products

High street discounts

Plus a lot more that we’d love to bring to life with you

Job posting end date:



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