Account Handler Specialist

2 days ago


London, Greater London, United Kingdom Lawes Consulting Group Full time
{"title": "Account Handler", "description": "Job Overview

Lawes Consulting Group is seeking an experienced Property & Casualty Account Handler to join our team in the UK & Ireland on a fixed-term contract. The primary goal of this position is to enhance and streamline end-to-end operational services for both our clients and our brokers/account executives.

Key Responsibilities
  • Ensure efficient execution of all Broker Support tasks in alignment with company standards.
  • Supervise the service delivery rendered by third-party providers, fostering positive collaboration and assistance.
  • Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
  • Aid in preparing essential placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
  • Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
  • Provide training and assistance to third-party service providers.
  • Maintain an accurate and compliant record of placements using GXB.
  • Utilise pertinent market and internal systems to facilitate the placement process.
  • Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
  • Take responsibility for key contractual dates, including payment warranties, subjectivities, and NOCs.
  • Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
  • Establish and cultivate relationships with vital colleagues and stakeholders, including:
    • Risk Management and Compliance
    • Information Technology and Digital Management
    • Reporting Business Entity
    • Team Operations
    • Insurance Broking Authority (IBA)
    • Premium Processing (including Pro)
    • Claims Management
  • Ensure compliance with all regulatory requirements, encompassing but not restricted to:
    • Contract Clarity Client and Market Research
    • Key Performance Indicators (KPIs)
    • Audit Procedures
    • Authorisation Framework
Requirements
  • Specialised technical expertise within the field.
  • Keen insight into operational processes and procedures.
"}

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