Gaming Venue Leader

3 weeks ago


Cardiff, Cardiff, United Kingdom The Rank Group Full time
Job Title: Casino Manager

We are seeking a highly motivated and experienced Casino Manager to join our team at Grosvenor Cardiff. As a key member of our management team, you will be responsible for delivering an exceptional customer experience, driving sales, and controlling costs to drive casino profitability.

Key Responsibilities:
  • Lead a team of multi-skilled employees to deliver the Grosvenor brand experience across gaming, leisure, and food and beverage.
  • Develop and implement strategies to drive sales and control costs, ensuring the casino meets its financial targets.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Proactively drive sales and control margin and costs to drive casino profitability.
  • Ensure the casino complies with all regulation, particularly the Gaming Commission licensing requirements, and champion safer gambling practices.
Requirements:
  • Experience of leading a team within a service-driven environment.
  • Fanatical about delivering unrivalled customer experience.
  • Excellent leader, communicator, and collaborator.
  • Beneficial if you have previous casino gaming experience, but not essential.
  • Advantage if you hold a Personal Management Licence (PML).
What We Offer:
  • Competitive salary and bonus potential.
  • 28 days annual leave increasing with service.
  • Balanced 40-hour work week.
  • Share of tips.
  • Life cover and private medical insurance.
  • Contributory Pension Scheme.
  • 50% off all food.
  • Team incentives and events.
  • Career growth opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.



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