Experienced Gaming Professional

1 month ago

Cardiff, Cardiff, United Kingdom The Rank Group Full time

About Us

Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences in a safe and responsible environment.

Job Summary

We are seeking an experienced dealer to join our team at Grosvenor Casino, Cardiff. As a skilled dealer, you will be responsible for delivering outstanding customer service through live gaming experiences.

Key Responsibilities

  • Provide exceptional customer service, ensuring a welcoming and inclusive environment for all players.
  • Understand and explain the games, payouts, and benefits to customers, including our loyalty program.
  • Work collaboratively with the gaming supervisor to meet table demand and deliver excellent service on the gaming floor.
  • Be aware of and promote responsible gaming practices, identifying signs of problem gambling and reporting to a manager.

Requirements

  • A valid Personal Licence Holder (PLH) qualification.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility to work a variety of shifts, including nights, weekends, and bank holidays.
  • A commitment to our company values of Service, Teamwork, Ambition, Responsibility, and Solutions.

What We Offer

  • A competitive salary and benefits package.
  • A share of uncapped tips and a premium pay allowance after midnight.
  • 50% off food and soft drinks across all Grosvenor Casino and Mecca Bingo venues.
  • Access to our employee rewards platform, offering discounts on travel, restaurants, shopping, and more.
  • A comprehensive training program to support your career development.

How to Apply

If you are a motivated and customer-focused individual with a passion for gaming, please submit your application, including your CV and a cover letter, to [insert contact information].

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