Executive Director of Gaming Operations

1 month ago


Cardiff, Cardiff, United Kingdom Leisure People Full time

Designate General Manager - Casinos

Location: Cardiff
Salary: £45K to £55K basic + £5600 car allowance + £10-20K bonus

We are seeking a Designate General Manager to join our team in Cardiff, working for one of the largest and most successful gaming groups within the UK. As a Designate General Manager, you will undergo thorough training and induction into our Casino business, typically over a period of 3 months, before being placed as a General Manager within one of our Casinos in Cardiff or the South West region.

This is an exciting time to join our business, with major capital investment and innovation going into our venues, presenting unprecedented opportunities within the sector. If you are passionate about delivering customer excellence and ensuring that your customers and team are at the heart of everything you do, then this could be the start of a rewarding career in the Casino industry.

Key Responsibilities:

  • Create exceptional experiences for customers on every visit, establishing the venue as the destination of choice.
  • Build and promote a positive, inclusive, and high-performance culture with clear and consistent communication.
  • Coach, mentor, and inspire your team with development plans to maximize their potential.
  • Proactively review and act on customer insights and engagement.
  • Implement a proactive sales strategy working closely with Central functions.
  • Create innovative experiences and events across all customer segments.
  • Drive financial performance across all elements of gaming and food and beverage.
  • Be fully accountable for health and safety, operational compliance, and industry best practices.
  • Ensure that the casino culture instills responsible gambling at its heart.

Requirements:

Interested candidates must demonstrate the following attributes:

  • Proven track record of delivering exceptional commercial results in a significant service-driven business.
  • Comfortable driving change and positively influencing at every level within the business.
  • A creative thinker who constantly looks for improvement and innovation.

You will be brought into the business as a designate on a salary of £45K to £55K plus a car allowance of £5600 per year. There is an opportunity to earn a bonus of £10-20K. Benefits include private medical care, a company pension contribution of up to 10%, life assurance, and 33 days annual holiday.

Interviews are immediately available for candidates meeting the above criteria.



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