Healthcare Support Specialist
7 days ago
We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at DMC Healthcare. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our ENT clinics.
Key Responsibilities- Liaise with our Referral Management Centre to ensure accurate appointment scheduling for clinics.
- Ensure all necessary equipment and supplies are set up and ready for use prior to each clinic.
- Manage stock control and inventory at each site, ensuring timely ordering and storage of essential items.
- Coordinate the setup and organization of clinics, ensuring a seamless patient experience.
- Assist consultants during clinics, providing high-level customer service and support as needed.
- Ensure all DMC equipment is properly stored and maintained, and that the clinic environment is clean and tidy.
- Manage patient records and data, utilizing electronic systems such as SystmOne/EMIS.
- Communicate effectively with other departments, including Estates and Supplies, to ensure seamless operations.
- Act as a chaperone, supporting patients and clinicians during clinical procedures.
- Contribute to the implementation of services, identifying areas for improvement and innovation.
- Minimum GCSE or equivalent qualifications.
- Band 2 or 3 HCA experience, preferably with 6 months of experience in the last 2 years in the UK.
- Excellent attention to detail, organizational skills, and ability to work well under pressure.
- Strong patient engagement, customer service, and communication skills.
- Ability to build and maintain effective working relationships with staff at all levels.
- Empathetic approach to patients and ability to work in a fast-paced environment.
As a Healthcare Support Specialist at DMC Healthcare, you will have the opportunity to work in a dynamic and supportive environment, contributing to the delivery of high-quality patient care. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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