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IT Support Specialist

2 months ago

Boston, Lincolnshire, United Kingdom VDart Inc Full time

Job Summary:

VDart Inc is seeking a detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for imaging new laptops, scheduling and communicating refresh plans with end-users, updating the CMDB, and disposing of assets according to company policies.

Key Responsibilities:

  • Image New Laptops: Prepare and image new laptops using standardized imaging processes, ensuring all necessary software and configurations are correctly installed and functioning.
  • Schedule & Communicate Refresh Schedule: Coordinate with end-users to schedule laptop refresh appointments, communicate the refresh process timeline and expectations clearly, and address any concerns or questions from end-users promptly and professionally.
  • Update CMDB: Accurately update the CMDB with new hardware information, ensure that all asset details, including serial numbers and user assignments, are current and correct, and maintain detailed records of all changes for auditing and tracking purposes.
  • Replace Laptops and Support Data Transfer: Assist end-users with backing up and transferring data from old laptops to new ones, ensure data integrity and confidentiality during the transfer process, and provide post-refresh support to resolve any issues related to the new laptops.
  • Dispose of Company-Owned Assets: Follow established procedures for the disposal of old laptops and other IT assets, ensure that all data is securely wiped from devices before disposal, and manage asset disposal in compliance with company policies and environmental regulations.
  • Efficiency in Laptop Refresh: Maintain a high level of efficiency refreshing 10-15 laptops per day, continuously look for ways to streamline the refresh process and improve efficiency, and ensure minimal downtime and disruption for end-users during the refresh process.