Client Relationship Manager

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom DPDgroup Full time

Join the Team at DPDgroup:

The Client Relationship Manager role at DPDgroup presents an exceptional chance to engage with a varied clientele and contribute significantly to customer satisfaction and revenue enhancement. In this position, you will oversee current accounts, foster relationships with clients, and pinpoint revenue-generating opportunities within your assigned accounts.

Core Responsibilities:

  • Engaging with clients through multiple communication channels
  • Formulating account strategies to achieve revenue objectives
  • Updating and managing client data in the CRM system
  • Establishing robust business connections with clients
  • Identifying and overseeing revenue-generating prospects
  • Assessing account profitability
  • Addressing client inquiries and issues
  • Implementing annual pricing adjustments
  • Coordinating with sales teams for seamless account transitions

Candidate Profile:

The preferred candidate will possess experience in Account Management or Customer Relationship Management, demonstrating strong communication and analytical skills. Familiarity with Microsoft Office and CRM software is advantageous, along with a commitment to providing outstanding customer service and driving revenue growth.

Benefits at DPDgroup:

  • Flexible holiday options
  • Enhanced parental leave policies
  • Complimentary life insurance
  • Health and wellness initiatives
  • Employee discounts
  • Additional days off for significant milestones
  • Free vision tests for screen users


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