Hotel Guest Service Representative
4 weeks ago
We are seeking a highly approachable and friendly Resident Services Assistant to provide overnight support of the departmental operations and act as a point of contact for residents during the night.
Key Responsibilities- Operate the premises (24hr) ensuring a safe and secure environment for residents.
- Set up the buffet system in the restaurant area for mealtimes, adhering to Food Safety and Hygiene practices.
- Clear and sanitize tables in the restaurant and reception areas, maintaining a high standard of cleanliness.
- Address resident queries in a polite and friendly manner, providing excellent customer service.
- Record complaints, comments, and special requests in the daily handover log, ensuring accurate communication.
- Communicate clearly with other departments to ensure minimal impact on resident service, promoting a collaborative team environment.
- Conduct Night Audit procedure, ensuring accurate financial records and reporting.
- Apprenticeship programmes to develop your skills and knowledge.
- Learning and Development Opportunities through our Leadership Development Programmes.
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide.
- Uniform provided, ensuring a professional appearance.
- 24/7 Employee Assistance Programme for you and your family, providing support and guidance.
- Life Assurance, providing peace of mind.
- 28 holiday days (pro rata for part-time), allowing for a healthy work-life balance.
- Automatic Enrolment into a workplace pension scheme, securing your financial future.
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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