Head of Fraud Risk Strategy and Operations Specialist

2 weeks ago

London, Greater London, United Kingdom WebBeds Full time
About the Role

We are seeking a highly skilled and dynamic individual to fill the role of Head of Fraud Risk Strategy and Operations at WebBeds.

Key Responsibilities
  • Strategic Fraud Risk Management
    • Assess fraud risk landscape within the online travel industry and customer/payment card processing.
    • Continuously assess company fraud risk management tools against best practices in the market.
    • Define and update key parameters for fraud prevention and detection processes.
    • Establish feedback loops and generate reports to support fraud prevention and detection.
    • Continually balance risk & quality measures and processes against commercial outcomes and customer service for WebBeds.
  • Process Development and Training
    • Develop best in class departmental fraud processes and procedures.
    • Develop tailored training programs for department members.
    • Collaborate with key stakeholders to increase fraud awareness and foster a companywide fraud prevention culture.
  • Operational Fraud Risk Management
    • Maintain fraud risk management tools and systems.
    • Lead special investigation teams reviewing and investigating anomalies and alerts on a 24/7 basis.
    • Manage and mentor teams and foster a continuous improvement culture.
    • Communicate with relevant third parties including customers and suppliers as needed.
  • CrossFunctional Coordination
    • Liaise with key departments (e.g. IT Finance Operations Sales Contracting Risk Management Internal Audit) to drive improvements in fraud prevention and detection.
    • Define project lists and priorities monitoring progress towards implementation.
  • Fraud Response Reporting and Analysis
    • Ensure timely and coordinated responses to identified fraud cases.
    • Maintain a comprehensive tracker of all fraud cases.
    • Conduct root cause analysis and assess financial impacts of fraud incidents.
    • This role will be responsible for the WebBeds Fraud Risk Management budget.
    Requirements
    • Bachelors degree in technology finance or an equivalent field.
    • In depth knowledge of risk management frameworks and assurance.
    • Broad understanding of business and fraud risk particularly within the online travel industry.
    • Experience in developing and implementing fraud prevention strategies.
    • International experience dealing with fraud prevention & risk strategies across multiple locations.
    • Proven track record of successfully implementing fraud prevention initiatives.
    • Experience in project management and crossfunctional collaboration.
    • Strong ability to assess needs among stakeholders and drive changes across different functions.
    • Willingness to leverage data and technology to enhance fraud prevention efforts.
    • Excellent team coordination and leadership skills.
    • Effective communication and negotiation skills.
    • Analytical mindset with the ability to interpret complex data and draw actionable insights.
    • Willingness to travel to support various regional locations.
    • Fluent English communication skills both written and oral.

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