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Housing Services Coordinator

3 months ago

London, Greater London, United Kingdom Brackenberry Full time

Brackenberry Ltd is collaborating with a Local Authority to recruit a Housing Services Coordinator for a 4-month engagement, with a strong possibility of extension based on client needs. We invite qualified candidates to submit their CVs for consideration.

Compensation: £23.57 per hour

Key Responsibilities:

  • Oversee the efficient collection of standard non-contentious major works, service charges, ground rent, shared ownership rent, and other related income.
  • Adhere to local and organizational protocols for account management, ensuring timely actions are taken to recover outstanding payments.
  • Provide clear and sensitive advice to clients regarding shared ownership rent, ground rent, major works, service charges, and reserve fund issues.
  • Identify and coordinate appropriate support for vulnerable residents, making referrals as necessary, while adopting a multi-agency approach to address safeguarding concerns.
  • Monitor and, when required, investigate the financial status of accounts to confirm accurate application of payments.

Qualifications and Experience:

  • In-depth knowledge of Right to Buy (RTB), housing, and service charge legislation, along with the legal frameworks governing dispute resolution.
  • Demonstrated experience in managing income accounts and debt recovery within a housing context.
  • Proven track record of meeting targets and working under tight deadlines.
  • Experience in effectively handling customer queries and complaints in a public-facing role.

Additional Information:

  • Immediate availability or short notice is preferred.
  • Eligibility to work in the U.K. is required.

Disclaimer: Brackenberry Ltd operates as an Employment Business for this position. We are dedicated to promoting equality in the workplace and are an equal opportunity employer. All roles are temporary, with potential for extension or permanent placement based on client requirements.

Important: By applying, you grant permission for us to submit your CV for this role, with the right to represent you, unless you specify otherwise. If the role necessitates an enhanced DBS check, it must be obtained through us or accompanied by a subscription to the DBS updating service.