Housing and Lettings Coordinator

3 weeks ago

London, Greater London, United Kingdom 4Recruitment Services Full time
Job Title: Retirement Housing Tenancy Assistant

Job Summary:

4Recruitment Services is seeking a Retirement Housing Tenancy Assistant to cover retirement living schemes. The successful candidate will have a social housing background and understanding of housing tenancy management issues.

Key Responsibilities:
  • Facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio.
  • Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes.
  • Day-to-day monitoring of service level agreements with partners and be part of a staff team committed to best practice in the social housing field.
  • Ensuring occupancy targets are met through lettings and refurbishments of properties.
  • Meeting rent collection and arrears targets.
  • Monitoring and liaising the delivery of service contracts across a designated patch of schemes including lifts, heating, fire equipment, gardening, etc.
  • Providing practical support and information to customers when entering the service and throughout their involvement with the service.
  • Delivering high standards of housing management and ensuring that the service meets best practice by conducting regular site inspections across all schemes.
  • Working with colleagues to maintain good links with the local neighbourhoods.
  • Effectively using appropriate IT systems, including housing management systems and maintaining professional and timely records.
  • Assessing potential customers' housing needs, in consultation with relevant agencies and the customer in terms of their suitability to access the service.
  • Ensuring that the company's Health and Safety policy is fully implemented at all designated schemes.
  • Providing information to assist new customers on services within schemes and local communities.
  • Encouraging customers to participate in events, activities, and the running of the schemes and promote integration of schemes into the local community.
  • Coordinating the lettings process to minimize void levels.

Requirements:

A social housing background and understanding of housing tenancy management issues. Experience of working with older people. Formal care, support, or housing qualifications would be desirable. Enhanced DBS check. 4Recruitment Services Employee Benefits Programme.

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