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Lodge Manager

2 months ago

Worthing, West Sussex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our Home Owners.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to Owners, responding to their needs and concerns in a timely and professional manner.
  • Liaise with a range of customers and suppliers, managing contractors and scheduling maintenance as required.
  • Organise activities and events for Owners, promoting a sense of community and social interaction.
  • Manage the site's health and safety checks, ensuring compliance with all relevant regulations and standards.
Requirements
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
  • Excellent customer service skills, with the ability to work with a range of customers and stakeholders.
  • Strong administration skills, with experience of using Microsoft Office applications, including Excel and Outlook.
  • Ability to work independently, using your own initiative and making decisions as required.
  • Passion for providing excellent customer service, with a focus on delivering a happy and fulfilling lifestyle for our Home Owners.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.