Head of Business to Consumer Sales Lead

4 weeks ago

Chester, Cheshire, United Kingdom Let Alliance Full time
Job Title: Head of Business to Consumer Sales

We are seeking a dynamic and results-driven Head of Business to Consumer Sales to lead our team to success. As the Head of Business to Consumer Sales, you will be responsible for driving growth of our tenant insurance product suite by leading and motivating a team of sales professionals.

Key Responsibilities:
  • Lead, mentor, and manage the B2C tenant sales contact centre for insurance and tenants services functions, maximising revenue, exceeding revenue targets, and creating a high-performance culture that is focused on delivering good customer outcomes.
  • Manage the sales pipeline, forecast sales, and prepare regular reports for senior management.
  • Collaborate with Marketing and other supporting functions to produce effective campaigns, initiatives, and process improvements that drive growth.
  • Undertake monthly 1:1s with your management team to ensure open lines of communication and to identify strengths, weaknesses, training, and development requirements, implementing performance plans when required.
  • Proactively seek and deliver continuous process improvement.
  • Ensure resource management is well-planned in line with the business needs and recruitment of new team members is done diligently, ensuring new recruits are aligned to the business culture and values.
  • Ensure compliance with all regulatory requirements and maintain up-to-date knowledge of tenant insurance products and industry changes, implementing company policies and strategies within your teams through strong communication.
  • Manage, motivate, develop, and lead members of the team through developing and implementing an effective reward and recognition, training, and development program.
  • Lead by example and drive a customer-centric approach within the team, focusing on delivering an exceptional customer experience in line with consumer duty requirements.
  • Identify areas of opportunity for the business to grow the B2C sales function and implement changes when required.
  • Know your customers - ensure customer intelligence is accurate, staying close to customer needs, and feeding back changes/products required to the rest of the business.
  • Ensure all regulatory requirements are implemented and demonstrated within your areas of responsibility.
What We Offer:
  • Competitive salary
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology and electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more
  • If supporting the local community, engaging with charities, and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts, including a kids pass, giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and many other options to choose.
  • PIB has a comprehensive learning and development framework, including professional study options and apprenticeships, which are available to all employees, and which will support your career development.
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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