Guest Service Representative

4 days ago

Ashford, Kent, United Kingdom Holiday Inn Ashford Central Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Ashford Central. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is safe, enjoyable, and memorable.

Key Responsibilities
  • Support the hotel in achieving brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adapting your approach accordingly
  • Ensure repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to maintain consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about IHG hotels in your region and promote the hotel, products, and services to guests
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across major retailers, restaurants, and events
  • Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for delivering outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should be comfortable using a range of technology, including MS Office.

Next Steps

A member of our hotel team will be in touch to book a 15-minute chat to discuss the role in more detail and answer any questions you may have. If successful, you will meet with our Business Excellence Manager/Guest Service Manager.

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