Guest Service Assistant

3 days ago


Ashford, Kent, United Kingdom Holiday Inn Ashford Central Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Ashford Central. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience.

Key Responsibilities
  • Support the hotel in achieving all brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to ensure consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services and IHG to all guests
What We Offer

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.



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