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Operational Support Coordinator

2 months ago

Hitchin, United Kingdom Smart10Ltd Full time

Job Title: Business Operations Administrator

Salary: £11.80 - £12.81 per hour

Contract: Temporary - Permanent

Location: Remote

Hours: Hybrid Monday - Friday (9:00am - 5:30pm)

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Smart10 Ltd. As an Operational Support Coordinator, you will play a crucial role in managing the day-to-day operations of our business, working closely with our Administration Manager to ensure seamless execution of tasks.

Key Responsibilities:

  • Onboard new staff members, providing training on internal systems and tools, including Google Workspace, Salesforce CRM, and Ringover telephony.
  • Register and package computer equipment for shipment to new employees.
  • Cleanse data, clean, and register computer equipment returned from employees.
  • Maintain the Asset Register, tracking the allocation and status of all computer equipment.
  • Manage stock levels and place orders with third-party suppliers as necessary.
  • Develop process documents and videos to support onboarding and ongoing training of Business Development Executives.
  • Assist in the management of our internal Salesforce CRM, including data management, template creation, cadence development, user support, and report generation.
  • Provide encrypted prospect lists to Account Managers and clients.
  • Maintain relationships with external IT Security teams and Hiscox Cyber Security Training platforms.
  • Manage Manual Research projects, from brief development to data delivery with analysis to Account Managers and clients.
  • Cleanse, remove duplicates, verify, and upload research data into the Salesforce CRM.
  • Screen Salesforce CRM data against the CTPS on a monthly and TPS on a quarterly basis.

Company Benefits:

  • 21 annual leave days in year 1, rising to 25 days (plus bank holidays)
  • Day off for Birthday
  • Ongoing expert training and support
  • Staff Treats
  • Opportunity for advancement
  • We promote a growth culture
  • Great fun, team environment
  • Remote working optional