Technical Support Analyst

3 weeks ago

Cannock, United Kingdom Finning International Full time
Company:Finning (UK) Ltd

Number of Openings:1

Worker Type:Permanent

Position Overview:Reporting to the Employee Productivity Services Manager, the Technical Support Analyst is responsible for providing onsite tier 2 technical assistance for all aspects of Desktop Services to Finning (UK) personnel. Work with key users in the branches\departments to oversee & solve complex support issues, coordinate and oversee hardware and software upgrades and provide an elevated level of support to the executive level within the region.

Job Description:

Major Job Functions

  • Provide tier 2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.

  • Provide an elevated level of support to the regional executive and executive assistants in the region

  • Provide technical expertise and support for desktop-related projects

  • Implementation and coordination of hardware and software enhancements and upgrades

  • Smart hands support for provisioning and supporting of all related IT technologies in regional branches.

  • Management of regional branch IT assets and coordination of the asset refresh process.

  • Some travel may be required to support other Finning branches.

Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

  • Enhanced maternity and paternity packages

  • Health Cash Plan

  • Family-friendly policies to support working parents

  • Support from a team of 40+ Mental Health first-aiders

  • Employee wellbeing solutions

  • Electric car scheme (UK)

  • The opportunity to support your charity of choice via Give As You Earn

  • Length of service or recognition awards

Specific Skills:

  • Technical knowledge of PC hardware and software, Windows operation systems setup, configuration, and support

  • Technical knowledge of mobile and related technology

  • Excellent communication and documentation skills

  • Ability to prioritize and time manage in a high demanding environment

  • Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements.

  • Self-starter who possesses the ability to work with minimal supervision independently and in a team environment

  • Highly organized with strong attention to detail.

  • Ability to adapt and grow as required

Knowledge:

  • Technical knowledge of PC hardware and related technology, Windows 7, Windows 10 Current Branch operating systems setup, configuration, patching and updating

  • Technical knowledge of Windows 10 deployment and support best practices

  • Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements

  • Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.

  • Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies

  • Understanding of change control and change management processes related to IT

  • Basic understanding of network technologies and Windows Server infrastructure

  • Basic knowledge of Wi-Fi and cellular network technology

  • Basic understanding of network technologies and Windows Server

Education & Experience:

  • Demonstrable experience in IT support

  • MCSE and MCSA would be an asset

  • We are open to considering Graduates for this role, providing they have some experience or knowledge within the IT sector.

This role will be based at our Cannock head office 5 days per week.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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