Customer Support Specialist

4 weeks ago


Sheffield, United Kingdom Tes Global Full time

**Department**: Operations
**Location**: Sheffield (Hybrid - 3 days in office per week)
**Type**: Full time, permanent
Are you passionate about education and driven to support teachers worldwide? Look no further Tes, the world's largest professional network for educators, is seeking a dedicated individual to join our team as a Learner Support Specialist.
Role Overview
As a Learner Support Specialist, you will play a crucial role in providing expert support for all programmes and services within the Tes Institute brand. Your responsibilities will include managing and resolving complex learner issues, maintaining compliance standards, and ensuring the seamless operation of our learning management system (LMS).
Key Responsibilities
- Act as a focal point for resolving complex learner inquiries, ensuring timely and effective solutions.
- Liaise with various departments to address learner issues promptly and maintain compliance with regulatory standards.
- Collaborate with Programme Directors to develop and maintain Tes Learn courses, incorporating relevant compliance processes.
- Provide support to schools, our valued license partners, in utilizing the Tes Learn platform and onboarding new customers.
- Oversee fundamental Maths & English testing and compliance, as well as End Point assessments.
- Generate and maintain monthly reports for governing bodies and internal partners, ensuring timely submission.
- Assist in the recruitment and onboarding of Pathway Tutors for ongoing learner support.

**Requirements**:

- Engaging and articulate manner with strong problem-solving skills.
- Excellent communication skills to interact effectively with diverse stakeholders.
- Detail-oriented mindset with a commitment to maintaining high standards.
- Self-motivated with the ability to thrive in a fast-paced environment.
- Proficiency in MS Office suite and experience with database management systems.
- Familiarity with Salesforce, LMS, and other relevant platforms preferred.

Tes Values
**We work together**: Collaborative approach to achieving our vision.
**We include everyone**: Embrace diversity and foster inclusion.
**We take ownership**: Commitment to delivering excellence.
**We never stand still**: Continuous improvement and innovation.
**We do it for them**: Dedication to supporting educators and schools worldwide.
What do you get in return?
Generous annual leave and pension scheme.
State-of-the-art city center offices with various perks.
Access to a wide range of benefits and development opportunities.

**About Tes**:
At Tes Global, we've been supporting educators for over a century, empowering schools and teachers worldwide. With millions of education professionals in our online community and partnerships with thousands of schools globally, we're making a real difference in education through innovative products and services.



  • Sheffield, United Kingdom Beacon Support Full time

    **Job description** **Specialist Support Tutor** Beacon Support Ltd. are recruiting Specialist Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement -...


  • Sheffield, United Kingdom OCLC Full time

    You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life - not a substitute for one. CUSTOMER SUPPORT ANALYST...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operator (Hull & Lumo Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom Sherwin-Williams Full time

    This position of a Customer Service Specialist is based from our Chapeltown, Sheffield (UK) site. In this role you will be supporting the Automotive French Customer Service team providing a variety of customer service support to internal and external customers, solving problems, researching complex information and building customer relationships. For this...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom ePac Flexible Packaging France Full time

    Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Silverstone could be the place for you. We are currently on the look out for a sales support specialist to support our customers throughout the UK and Europe. If you have a proven track record of delivering exceptional customer service and...


  • Sheffield, United Kingdom Tecomet, Inc. Full time

    Build innovative solutions and design the future. You can pursue your potential at Tecomet by working with a dedicated team to solve complex challenges, in partnership with industry-leading clients in medical device technology, aerospace, and defence industries. With the backing of our steadfast brand, you can be a part of the next era of manufacturing by...


  • Sheffield, United Kingdom Adecco Full time

    **Role**: Customer Support Administrator **Location**: Sheffield **Salary**: £20,000 - £24,000 dependent on experience **Hours**: Monday to Friday 9:00am - 5:00pm (After initial training, there is potential for flexible working with some working from home available) Specialising in bespoke, innovative and specialist products for the healthcare sector,...


  • Sheffield, United Kingdom Retain Group Full time

    **Closing Date**: 4th January 2024 **Employment Type**: Part Time **Hours Per Week**: 24 **Location**:Remote based in or around Sheffield **Reporting To**: Senior CustomerEngagement Specialist **About Us** At Retain we know that customer engagement is one of the biggest reasons why customers come back to your dealership and not elsewhere. We engage...


  • Sheffield, United Kingdom Reed Business Support Full time

    I am currently recruiting for a Communications Specialist to work on behalf of a leading local authority in Sheffield. The role can be done remotely for the right person (within the UK). This is an exciting project to get involved in as it is very important to the health of the residents of Sheffield. This role is responsible for providing a high-quality...


  • Sheffield, United Kingdom Data Vertex Full time

    We warmly invite you to enhance your career from the comfort of your home as a Remote Customer Support/Administrative Specialist. This role provides a unique blend of customer interaction and administrative tasks, ensuring both our customers and our internal teams receive outstanding support. As a Remote Customer Support/Administrative Specialist, you will...


  • Sheffield, United Kingdom Mindbody Full time

    **The role**: Our Customer Support team provides post-sale technical support services to customers, this includes troubleshooting, problem resolution, and maintenance. As well as supporting our customers, your understanding of the software is vital in ensuring our customersare optimising the software to its full and delivering the best customer experience...

  • Specialist Mentor

    4 weeks ago


    Sheffield, United Kingdom First Class Support Full time

    **Specialist Mentor for Autistic Spectrum** **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing First Class Support Workers that are passionate about making a difference to the lives of students studying higher education courses across the UK. We are currently...

  • Specialist Mentor

    6 days ago


    Sheffield, United Kingdom First Class Support Full time

    **Specialist Mentor for Autistic Spectrum** **First Class Support** provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing First Class Support Workers that are passionate about making a difference to the lives of students studying higher education courses across the UK. We are currently...

  • Business Support

    4 weeks ago


    Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Business Support Administrator - Temporary job for Sheffield £22695 Your new company Working for a leading services provider in Sheffield you will be part of a thriving team of Business Support Administrators. Our client requires additional temp support on a project to start with immediate effect in January 2023 and run for 3-6 months, potentiallytemp to...

  • Support Admin Officer

    3 hours ago


    Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Support Admin Office - Temporary until June 2023 poss temp to perm Sheffield £23512 **Your new company** KEY VACANCY INFORMATION Temporary Sheffield city centre Start February 2023 - 30th June 2023 Could be come permanent 37 hours around 9-5 Monday to Friday Hybrid after training £23,521 **Your new role **You as the successful applicant will be part of a...


  • Sheffield, United Kingdom HAYS Full time

    Temporary Customer Support Administrator role based in Manchester City Centre Your new company A financial services company operating across the UK and European market  who are looking to recruit in their busy and vibrant services team.Working for a great organisation within the private sector. They are looking for a first-class candidate to join their...


  • Sheffield, United Kingdom Tes Global Full time

    **Basic scope and primary objectives**: A fantastic opportunity has arisen for a passionate and skilled individual to join our excellent customer support and adminstration function. We are looking for you to use your skills to provide a professional and efficient service to pensions and recruitment customers at Tes. **Key role responsibilities**: - Process...


  • Sheffield, United Kingdom SCC Full time

    Contract Type :  Permanent Salary Package: £,  plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: Shifts between the hours of . am – pm Monday – Friday.  We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal...


  • Sheffield, United Kingdom First Group Full time

    First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment,...