Operational Delivery Stakeholder

3 weeks ago

Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

**Details**:
**Reference number**:

- 301849**Salary**:

- £30,317 - £32,803- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- Operational Delivery**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bridgwater, Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, YorkAbout the job

**Job summary**:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.

We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.

We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live. We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.

Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.

**Job description**:
Operational delivery is the outward face of government, providing vital services to our customers and stakeholders. In the Rural Payments Agency (RPA), colleagues working in operational delivery are at the frontline of our work which provides millions of pounds to the rural economy every year, making a real difference to the lives of people throughout England’s countryside by helping to support businesses, make communities more sustainable and protecting and enhancing the natural environment. Our people do an essential job across the agency, helping customers to access services and meet their obligations.

These posts are for HEO Operational Delivery Senior Stakeholders to work across RPA, they will undertake a diverse range of functions to support the operational and strategic leadership of the agency delivering services to our customers and people within the agency. During the appointment you may work in any or all of these activities, depending on the demands of the agency and our customers.

Further roles within this skills family may become available in the future at any of the locations listed above. We intend to hold a reserve list for 12 months and we will recruit into future roles from this reserve list.

Responsibilities include but are not limited to:

- Communicating with a wide variety of stakeholders, with the ability to use and adapt communication style to meet a range of stakeholder and audience requirements. You may be expected to present either in writing or orally in a face to face or virtual environment
- Engaging with and managing a wide range of internal and external stakeholders to support the delivery of strategic objectives and promote cultural change
- Analysing data / insight - gathering and using data and insight to evaluate and improve performance, engagement and communications; supporting delivery of the RPA Strategy & People Plans
- Data management - working with stakeholders to present, source and report on complex or sensitive data whilst meeting General Data Protection Regulations
- Examining information to resolve complaints/issues/queries within tight deadlines, ensuring emerging and urgent areas for action are prioritised and escalated as appropriate (this could include reference to complex regulations and/or statutory instruments)
- Planning and working at pace - you should have excellent organisation skills, demonstrating a proactive approach to your work; able to function in a fast-paced environment and adapting well to changing and emerging priorities
- Continuous improvement - promoting and enabling a culture of continuous improvement within the Agency
- Line management may be required; this may involve remote management of people across various teams or regions
- For some posts travel may be required.

**Person specification**:
**Essential Criteria**
- Ability to quickly build strong working relationships engaging internal and external stakeholders to deliver successful outcomes
- Ability to communicate effectively using appropriate styles, methods and timing, engaging and influencing audiences and confidently handling challenging conversations or interviews
- Excellent organisational and planning skills and strong attention to detail
- The ability to work well und

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