Operational Delivery Lead

7 months ago

Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

**Details**:
**Reference number**:

- 328537**Salary**:

- £49,403 - £55,823- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- Agricultural Transition Directorate**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, YorkAbout the job

**Job summary**:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.

We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.

We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.
We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.

Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.

**Job description**:
We have a vacancy within our Operational team which ensures RPA delivers its goals. The Role currently available is within the following team:

- Agricultural Transition Directorate (Basic Payment Scheme, Countryside Stewardship, Environmental Stewardship)

Other roles within the Operational Delivery Lead skills family may also be available and the intention is to hold a reserve list. This job family is designed to be flexible across different areas across RPA Operations. The Operational Delivery leads work in several key operational areas within RPA which include:

- Area Management Team
- Agricultural Transition (Basic Payment Scheme, Countryside Stewardship, Environmental Stewardship)
- BCMS (British Cattle Movement Services)
- CPAT (Customer Payment & Account Team)
- Customer Operations
- ELM (Environmental Land Management) National Pilot
- Grant Services
- Inspections & Enforcement
- Operational Mapping
- Trader

You will be required to lead large geographically dispersed teams working at an office or home working.

You will work at pace in delivering a quality service to tight deadlines, achieve key outcomes and embed continuous improvement across the teams. You will be accountable for delivery to tight deadlines to ensure key performance indicators (KPI) are met.

We require confident and experienced leaders with strong experience of setting direction and priorities and engaging colleagues, as well as working within a fast paced, often ambiguous, results-orientated operational delivery environment.

You will need to demonstrate strong leadership whilst managing competing priorities and targets to deliver current needs and whilst considering future work. You will be collaborating with others from across the RPA to find better ways to deliver high quality outcomes for our customers.

You will be engaging with stakeholders within the agency, across the Defra group and with external stakeholders to outline what the team does and to take onboard feedback to develop our strategic objectives.

You will embrace change and develop a continuous improvement culture, identifying opportunities where continuous improvement is key for the future success. Communicating the change in a clear way will be key to ensuring the need for change is understood within the team. The change will become embedded into the day-to-day delivery to realise the benefits of the role. You will develop and champion a continuous improvement culture.

The RPA is a great place to develop your career and these roles offer significant development opportunities within the Operational Delivery Profession.

**Person specification**:
**Key responsibilities are**:

- Demonstrating the ability to create a positive culture within the working environment that is inclusive, respectful and supportive and where people feel valued and listened to
- Engaging Leadership - leading and engaging your teams in a straightforward, truthful and candid way to achieve the best possible customer focused outcomes through responsive, adaptable and flexible working across the organisation
- Accountable leadership - planning work and the flow of work, organising your team so that they can deliver an effective and efficient service
- Leading your teams to work collaboratively and effect

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