Operational Delivery Team Leader

7 months ago

Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

**Details**:
**Reference number**:

- 321841**Salary**:

- £25,915- National: £25,915 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bridgwater, Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Worcester, Workington, YorkAbout the job

**Job summary**:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.

We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.

We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.
We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.

Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.

Further information can be found on the Rural Payments Agency website here: rpa.gov.uk

**Job description**:
Your background and experience is important to us alongside your energy, enthusiasm and commitment. Whether it is your professional or real life experiences you may have the skills we are looking for. You will be involved in many diverse and interesting tasks to support our customers and colleagues.

As a Team Leader you will be leading colleagues to deliver excellent service to rural communities by developing and leading people, building an innovative and resilient team and driving the quality of our work and improving performance.

You will work flexibly to contribute to the best outcome for the RPA and our customers, meeting the changing demands on our organisation. The skills and requirements of Executive Officers (EOs) are similar across all our operational areas for which you will receive training and be provided with continuous support.

**Person specification**:
Working as a Team Leader in the RPA no two days will be the same as you lead and support your colleagues through change and motivate them to deliver excellent performance and service for our customers.

You will role model behaviours, be approachable and personable, able to get on with others and develop networks.

**Your responsibilities will include**:

- Managing and supporting your team through a variety of complex changes often delivering at pace
- Building an inclusive and trusted team where all members feel valued and respected
- Inspiring your team through engaging communication adapting your style for audience need
- Using a coaching approach to support and develop your team members, building team capability to motivate and empower all
- Leading and encouraging an environment where people are comfortable to suggest new approaches to work whilst monitoring risks and maintaining team performance
- Being able to see any issues from different points of view whilst supporting your team to find resolutions to progress work or answer queries
- Working with a range of stakeholders and customers, representing the RPA in a confident and inclusive manner

**Essential skills and experience**:
Please demonstrate in your 500 word personal statement how you:

- Lead others through change
- Deliver excellent customer service
- Use excellent communication skills delivering messages positively whilst listening and responding to feedback
- Have excellent organisational skills with the ability to work at pace
- Manage work, monitoring and tracking progress
- Develop colleagues, using coaching techniques
- Use of basic Microsoft packages including Outlook, Word, Excel

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Delivering at Pace
- Leadership

**Benefits**:

- Alongside your salary of £25,915, Rural Payments Agency contributes £6,997 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

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