Director of Operations

2 weeks ago


Milton Keynes, United Kingdom Diana Duggan UK Limited Full time

Our client is a rapidly expanding digital infrastructure provider, within the telecoms industry, looking for a new Director of Operations. We are looking for a customer focused Director of Operations, with specific experience of overseeing contact centresand preferably with a telecoms or infrastructure background. Working closely with the operational team, you will have considerable experience in leading transformation change in customer care/contact centres in a fast-moving and high-profile improvement drivenenvironment.

This key position takes responsibility for several large Contact Centres, run in-house and outsourced.
- You will have substantial experience in running and reorganising Contact Centres
- There will be emphasis on providing best-in-class service
- Experience of Business to Business and Business to Customer operational efficiency
- Driving the planning and development of the Contact Centres in conjunction with stakeholders, developing clear lines of accountability

This is a blended working from home and office role. Ideally you will be able to have easy access to the Midlands or the North East.

This is a permanent opportunity, with exposure to best business practice within the industry and an excellent benefits package.

If you would like to be considered, please send your CV without delay to Diana Duggan Associates.


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