Director, AV

Leadership – inspirationally lead the AV team and foster a culture of high-performance and continuous improvement, and drive team engagement. Ensure the performance of the team is managed effectively and follow HR processes as required. Set departmental goals with action plans and ensure the team meet these.  Client Acquisition – work with the Business Development team to acquire new clients through effective, creative proposals and inspiring pitches. Lead the AV team to ensure our new business proposals include innovative and cost-effective products and services, and we lead the way vs our competitors.  Client Relationships – build and maintain strong working relationships with our clients, and act as a point of contact for any escalations as required.  P&L Management – fully accountable for all aspects of the department P&L. Set budgets with the EVP, VP and Director of Finance, and manage closely to ensure all aspects of the department stay on budget, taking pre-emptive corrective action to fill any gaps as required.  Department Operations – this role will be fully accountable for the end-to-end delivery of services, from concept creation and survey stage, through quotations and procurement to delivery and installation, working with our manufacturers and suppliers to ensure our high service levels are met, and optimizing our supply chain accordingly. Review processes regularly, identifying opportunities for improvement, and actioning accordingly.  Innovation – lead and manage the team to ensure we are always at the forefront of technical innovation. Research market trends and attend trade shows as required.  Qualifications & Skills: Excellent communication skills at all levels Excellent negotiation skills and commercial acumen Good understanding of Microsoft Suite and Apple  Excellent project management skills or a project management qualification Excellent numerical skills are essential A transformational leader who can drive high performance and team engagement A “can do” attitude is a must, as is a tenacious approach to problem solving A committed attitude to our business, with strong knowledge of our values and client base Able to keep a cool head under pressure and make decisions in a logical and unemotional way Goal orientated with a passion for results and continuous improvement Experience of buying or sourcing is highly desirable Client-facing (B2B) experience is essential  Sales or business development experience is highly desirable, including a black book of key accounts  Experience of global supply chain/logistics is highly desirable Ability to travel internationally Experience: At least 10 years in an AV or technical role and environment at a global level. Cruise Ship and Resort experience preferred. Experience in managing and overseeing global teams at all levels.  Experience in managing multiple projects on multiple deadlines.  Experience in creating and managing budgets, and P&L reporting. Company Benefits: Competitive Salary Company Pension 25 days paid holiday excluding Bank Holidays Paid parental leave & childcare support policy Computer (Mac/Windows) Mobile phone Flexible working (office/remote) Employee Assistance and Wellbeing Program Childcare Support Policy Employer Sponsored Vision Program Please Note:  While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

DIVERSITY AND INCLUSION STATEMENT: 
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.
So, bring all of who you are, no questions asked.

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