Customer Resolutions Advisor

7 months ago


Birmingham, United Kingdom Lanes Group PLC Full time

We are looking for a team member to join our Customer Umbrella as a Customer Care Advisor.

Choose a career with the UK’s biggest independent drainage specialist

The Job:
Working within the Customer Umbrella you will be working with our Customer Care team who are responsible and the first point of call for any customers/ clients to contact when they have a query. The Customer Care team provide service to all our customers across our depot networks so we are looking for someone who is resilient, a problem solver with a positive attitude.

Key Responsibilities;
- Dealing with complaints across all the depot network
- Logging calls and complaints on our internal system
- Investigating the complaints in order to make the correct response/decision.
- Building and maintaining relationships with our Regional and Depot Managers.

About you:
The department are looking for a trustworthy team member who is friendly and approachable.

You must have Microsoft skills who can input information whilst listening to the call requirements.

37.5 Hours of Work Monday to Friday

**Benefits**:

- 24 days holiday + bank holidays
- Life Assurance;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
About Lanes:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

Strictly no agencies please.

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Birmingham (required)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person



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