Customer Resolutions Advisor
4 months ago
We are looking for a team member to join our Customer Umbrella as a Customer Care Advisor.
Choose a career with the UK’s biggest independent drainage specialist
The Job:
Working within the Customer Umbrella you will be working with our Customer Care team who are responsible and the first point of call for any customers/ clients to contact when they have a query. The Customer Care team provide service to all our customers across our depot networks so we are looking for someone who is resilient, a problem solver with a positive attitude.
Key Responsibilities;
- Dealing with complaints across all the depot network
- Logging calls and complaints on our internal system
- Investigating the complaints in order to make the correct response/decision.
- Building and maintaining relationships with our Regional and Depot Managers.
About you:
The department are looking for a trustworthy team member who is friendly and approachable.
You must have Microsoft skills who can input information whilst listening to the call requirements.
37.5 Hours of Work Monday to Friday
**Benefits**:
- 24 days holiday + bank holidays
- Life Assurance;
- Auto enrolment pension scheme;
- Free onsite parking;
- Friendly working environment;
About Lanes:
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.
Strictly no agencies please.
**Salary**: £24,000.00-£26,000.00 per year
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Birmingham (required)
Ability to Relocate:
- Birmingham: Relocate before starting work (required)
Work Location: In person
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