Customer Collections Advisor

7 months ago

Birmingham, United Kingdom Sigma Financial Group Full time

**Location**: Remote / Work from Home
**Contract Type**: Permanent
**Hours**: Full Time, 40 per week
**Salary**: starts at £22,267 and rises to £22,671 per annum after probation
Are you looking for your next venture in Customer Service and Collections?
If the answer is yes, keep reading
**Role Purpose: **

To receive and respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.
**Customer Collections Advisor Duties and Key Responsibilities: **
- Update Customer details to reflect payments, invoices, and bills
- Ensure service and quality in line with current KPI's
- Able to Adapt Communication style in order to meet customers needs and understanding
- Deliver and maintain a high quality service to all customers as priority
- Works well within a team and is able to support, communicate and share best practice well with peers
- Communicate clearly and simply both written and verbally
- Handle objections in a precise manner to ensure full understanding and clear communication to the customer
- Takes ownership to seek a positive resolution to any issues, but can escalate a problem if necessary
- Update systems accurately with relevant information
- Able to get to the bottom of issues quickly and efficiently in order to provide solutions and answers
- Seeks feedback and volunteers for tasks to gain new experiences
- Challenge existing methods where appropriate to ensure the customer receives an improved service
**Customer Collections Advisor Experience and Requirements: **
- Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
- Clear Credit and criminal record check
- Computer literate
- Understand how to operate a phone
- Effective written and verbal communication skills
- Experience working in a contact centre is desirable but not essential
**Attributes, Knowledge and Competencies: **
- Strong attention to detail
- Excellent communication and listening skills
- High Level of customer service skills and ability to adapt and build rapport
- Customer Centric
- Problem solver
- Strong questioning and probing skills
- Able to use initiative
- Excellent organisational skills and the ability to multi-task
- Punctual
- Results focused and target driven
- Remain calm and controlled in difficult situations
- High level of confidentiality to always remain professional
- Self motivated to work individual but also able to adapt to be part of a team
**What we offer:   **
- Competitive salary and bonus scheme
- 22 days holiday plus bank holidays. If you are required to work bank holidays these will be added to your entitlement to use at another time.
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You'll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you'll have support when things don't go to plan
**About Sigma, part of the Digicall Group **

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.
At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.
Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.
You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, Collections Advisor, etc.
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