Student Services Officer
6 months ago
**Student Services Officer**
**Location: Canterbury**
**Type of contract: Permanent**
**Starting Date: ASAP**
**Salary: Competitive**
**Job purpose**
We are looking for a Student Services Officer to join our growing Student Services team. The person appointed will be required to provide a high quality & effective professional service to both staff and students, hold strong interpersonal skills, and have the ability to handle a wide range of tasks.
**Main duties and responsibilities**
**Student Support**
- Working on the Reception desk, providing a professional and efficient frontline service
- Providing basic student welfare services within the College, including to those with disabilities and/or specific learning differences
- Producing documentation requested by students, such as letters and results notifications
- Producing & sending out routine correspondence as required, such as key information, important dates & pre-arrival communication
- Supporting the planning, preparation and delivery of Induction, Registration & Re-Registration events (online / face to face)
- Assisting the careers team to enhance student employability
- Assisting with the creation and delivery of student social activities
- Producing, updating & maintaining electronic student files
- Being a main point of contact for assisting with marketing requirements and student ambassadors
- Assisting with the monitoring of students under the age of 18, including daily registration
- Monitor student attendance, recording, reporting and acting as appropriate and in accordance with UKVI regulations
- Ensuring all staff have completed registers to support attendance monitoring process
- Collate and maintain information relating to Mitigating Circumstances & Extensions
**General**
- Attend and take minutes at designated College meetings
- Management meeting updates include: pre-arrival numbers / status & peer connections
- Design, in consultation with the College Manager, the provision of student pre-arrival information and webinars.
- Delivering pre-arrival support for students and induction events. Ensuring all students matriculate on time. Updating student database with arriving students.
- Devise, in consultation with the College Manager, the student induction programme per major intake, ensuring that students know about local transport, shopping facilities, how to register with a doctor and how to open a bank account
- Liaise with external agents, Admissions colleagues and Student Ambassadors
- Peer connection process
- Assisting other College Services Departments as required
- Referring specialist enquiries accurately and effectively to the appropriate department
- Dealing with confidential information / material & ensuring the safekeeping of such documents
- Ensuring college policies, procedures & obligations are adhered to in regards to safeguarding requirements & referring any concerns appropriately
- Assisting with the collection/collation of student feedback
- Developing a key understanding of the College & University policies & procedures
- Assisting with the reporting of issues with college facilities
- Occasional out of hours work during peak periods such as Registrations and Welcome Weekends
- Proactively undertake staff development necessary for the effective performance of the role
**Person specification**
**Statutory requirements**
- Eligibility to work and live in the UK
- Appropriate DBS Disclosure
**Qualifications**
- Undergraduate Degree
- Information, Advice & Guidance / Counselling qualification
- Current First Aid qualification
**Experience and Knowledge**
- Experience of providing face to face customer service
- Experience of working in a busy, office-based administrative role
- Ability to use diagnostic skills to quickly and efficiently identify needs
- Ability to prioritise workloads in the face of conflicting demands
- Awareness of confidentiality, data protection & safeguarding
- Microsoft Office skills
- PA/Reception experience
- Experience of working in the Education sector
- Experience of working with international students/non-English speakers in a professional setting
- Basic knowledge of Student Visa Route regulations
- Knowledge of relevant university & external services utilised by students
**Personal Qualities**
- Sympathetic approach to international students & different cultures
- Customer focused
- Calm under pressure
- Excellent interpersonal skills
- Ability to be objective & confident when relaying decision outcomes
- Team player
- Assertive & positive attitude
- Problem-solver
**How to apply**
**Applications should be made by sending a full CV with a 1-page supporting statement to**
**For more information on Oxford Internationa**l
- Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Ser
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