Dealer Support Co-ordinator

3 weeks ago

Gaydon, United Kingdom JS3 Recruitment Ltd Full time

**Job Purpose**:
The Dealer Support Coordinator acts as key point of contact for a defined group of Dealers and a Regional Team(s) with sole responsibility for all vehicle orders from allocation to finished vehicles, including; the controlled issue of allocations, the acceptanceand processing of vehicle orders in line with production scheduling requirements and the preparation of invoices/credit notes for vehicles.

The DSCs play a pivotal role both in feeding the materials procurement and production processes with advance orders and in ensuring that finished vehicles are dispatched to dealers without delay. The smooth running of this process will have a direct impactboth on Dealer/customer satisfaction and ensuring our client meet their monthly, quarterly and annual sales & profit targets.

**This is a 9 month fixed-term contract**

**Key Duties & Responsibilities**:

- Assist Dealers with order entry (including pricing and specification constraints) to ensure order processing is completed in line with deadlines.
- Monitor progress of orders through to Production, keeping Dealers and Regional Managers informed in advance of any potential/actual delays to vehicle build beyond stated build month, managing dealer and customer expectations.
- While vehicle is in build, raise Proforma invoice to Dealer ensuring pricing is accurate and rectifying if required.
- Following vehicle completion, ensure firm invoice is raised on a timely basis to Dealer and sale recorded in line with month-end deadlines.
- Invoicing fleet cars to allow distribution to destination market.
- Coordination of additional invoices (e.g., Q Cars, alternate Sales Channels) including additional components and Service Packs.
- Issue Resolution Experts for Warranty Start issues at dealers.
- Document and update dealer lists and dealer / country specific processes in line with latest requirements.
- Represent Sales Operations at various Dealer & Customer facing events.
- Develop and maintain excellent Product Knowledge.
- Coordinate Sales Order Amendment process between Dealer and Manufacturing Teams to ensure specification is built in-line with customer requirements.
- Process Dealer VM Credits (Target Rewards, Rep Rewards, Demo Rewards and Retail Incentives) in line with authorisation from Regional Teams and Finance.
- Managing deposit allocation process to ensure these are accurately recorded and tracked against customer opportunities and are reflected on the final invoice.
- Manage generation and issue (both electronically and via UPS) of vehicle documentation, for example notarised Chamber documents, Embassy Certificates and EUR1’s.
- Holiday cover for other DSC’s.
- Complete price testing for new models / model year in line with Programme Timings.
- Manage delivery priority requests from dealers and business to secure customer retail volumes or promised handover dates.
- Managing allocations in line with overall Regional wholesale plan, as well as dealer targets.
- Generate Purchase Orders and coordinate approvals. GRN goods to close out purchase orders.
- Assist the Sales Operations Supervisor with ad hoc duties, as required.
- Attend and provide input on weekly regional calls.

**Qualification & Experience**:

- A good level of PC literacy is essential.
- Previous office-based administration experience and some exposure to an outward-facing Dealer support or Customer Service environment is required.
- Ability to demonstrate excellent product knowledge is desirable.
- Minimum GCSE or equivalent in Mathematics & English
- Foreign language skills are advantageous

**Behaviours**:

- A pro-active, flexible and team-oriented approach which is supportive towards all team members and recognizes the importance of achieving team targets, is essential.
- Excellent interpersonal skills and a good telephone manner is required.
- Rigorous attention to detail is essential.
- A customer-focused attitude and confident, professional manner are required
- A positive approach to problem solving is essential.

  • Project Co-ordinator

    7 months ago

    Gaydon, United Kingdom Gobel and Partner Full time

    **Project Co-ordinator** Are you an experienced Project Coordinator who is able to support customers throughout processes and tasks? **The Opportunity** We have an opportunity for an experienced Project Coordinator to join one of our cients onsite at Gaydon for a temporary 6 month contract. This is an exciting opportunity to drive precise execution of...

  • Dealer Support Coordinator

    2 weeks ago

    Gaydon, United Kingdom The Candidate Ltd Full time

    **Dealer Support Coordinator - Gaydon (Hybrid Working) - Up to £40,000 - 9 Months FTC - Cars** The client in which we are working with was built upon passion, skill and creativity of the people who dedicate their working lives to one of the most iconic brands in the world. An organisation within the automotive industry that intricately stitch...

  • Team Co-ordinator

    2 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 111557 JOB TITLE: Team Co-ordinator SALARY: Competitive POSTING END DATE: 12/05/23 LOCATION: Gaydon Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive...

  • Project Co-ordinator

    2 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 92582 JOB TITLE: Project Co-ordinator - Soft Services SALARY: £33,100 - £36,000 POSTING END DATE: 04/08/22 LOCATION: Gaydon - with travel to other JLR sites **The Opportunity** This role is to provide a spectrum of general support fields to Estate Management. A central co-originator with department communication whilst ensuring websites are...

  • Project Co-ordinator

    2 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 114011 JOB TITLE: Project Co-Ordinator SALARY: £33,100 - £43,700 POSTING END DATE: Wednesday 15th March LOCATION: Gaydon Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of...

  • CRM and Marketing Executive

    2 weeks ago

    Gaydon, United Kingdom Aston Martin Lagonda Ltd Full time

    Job no: **509660** Work type: **Full Time - Permanent** **Location**: **Gaydon, Warwickshire** Categories: **Commercial** Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch beautifully expressed line, and the stirring noise of our...

  • Vehicle Programmes/purchasing Lead

    2 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 100303 JOB TITLE: Vehicle Programmes/Purchasing Lead SALARY: £39,700£48,000 POSTING END DATE: LOCATION: Gaydon Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and...

  • CRM Lead

    2 weeks ago

    Gaydon, United Kingdom ARM Defence Full time

    This position is a qualified Salesforce Administrator with two other team members responsible for the day-to-day management of Salesforce CRM and Communities for the HQ, Regional Teams and Global Dealer Network. Salesforce is a core strategic platform, as part of the Marketing Communications team, we use Sales Cloud extensively and are commencing the next...

  • Logistics Operations Specialist

    7 months ago

    Gaydon, United Kingdom Contechs Full time

    **Position: Logistics Operations Specialist** **Sector: Professional Services** **Location: Gaydon** **Position Type: 9 month rolling contract** **Inside / Outside IR35: Inside** **Salary: Umbrella 25.96 per hour** **About the company** I am currently recruiting on behalf of a Luxury Automotive OEM based in **Gaydon** who are seeking a **Logistics...

  • PA (PART TIME)

    5 days ago

    Gaydon, United Kingdom Caresoft Global Ltd Full time

    Job Title: PA (25hr pw)Location: Gaydon, WarwickshireRate: £21.34ph via an Umbrella Company (Inside IR35) or £16.40ph PAYEEmployment Type: Contract (31.3.25)Hours: Standard 25 Hours Per WeekReference: J39944Job Description:This is an opportunity to provide first hand support to the Propulsion Engineering Director and their First Line reports in robustly...

  • Project Planner

    9 months ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    A leading premium automotive business and leading to move towards electric autonomous vehicles. WHAT TO EXPECT This role will support the delivery of such programmes, the projects and their interdependencies within the Engineering Delivery team, using an Agile operating model. Typically, this will involve the identification, planning and co-ordination of...

  • Corporate Investigator

    9 months ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    A leading premium automotive business and leading to move towards electric autonomous vehicles. What to expect An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the...

  • Module Planner

    3 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 114672 JOB TITLE: Module Planner - Battery Enclosures SALARY: £44,000 - £52,000 POSTING END DATE: LOCATION: Gaydon We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a...

  • Finance Business Partner

    3 weeks ago

    Gaydon, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Our client is a truly market leading brand with multiple sites in the UK are looking for a Finance Business Partner or Finance Analyst to join their site based in Gaydon, Warwickshire - an exciting place to work offering the flexibility of a hybrid workingscenario (probably 3/2 days per week office/home) and a half day on a Friday! We are looking for a...

  • Scrum Master

    7 months ago

    Gaydon, United Kingdom JLR Full time

    REQ ID: 124170 JOB TITLE: Scrum Master SALARY: £45,500 - £54,000 POSTING START DATE: 17.05.24 POSTING END DATE: 31.05.24 LOCATION: Gaydon JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to...

  • Corporate Investigator

    7 months ago

    Gaydon, United Kingdom JLR Full time

    REQ ID: 121800 JOB TITLE: Corporate Investigator SALARY: £35,500 - £45,000 + Bonus POSTING END DATE: 12/02/24 LOCATION: Gaydon JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the...

  • Personal Assistant

    2 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 115543 JOB TITLE: Personal Assistant SALARY: - POSTING END DATE: 12/05/23 LOCATION: Gaydon Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive...

  • Head of Commercial After Sales

    3 weeks ago

    Gaydon, United Kingdom JS3 Recruitment Ltd Full time

    **Job purpose** - The Head of Commercial After Sales is responsible for the providing the programmes and initiatives that drives customer satisfaction & retention, whilst managing the growth in revenue & reputation for the brand **Key duties and responsibilities** - Delivery of Global After Sales strategic roadmap, supporting transition and engagement with...

  • Product Owner Cockpit Integration

    2 weeks ago

    Gaydon, United Kingdom Jaguar Land Rover Full time

    REQ ID: 111242 JOB TITLE: Product Owner Cockpit Integration ( Off Cycle ) SALARY: £42,500 - £52,500 POSTING END DATE: 27/11/22 LOCATION: Gaydon We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are...

  • Technical Project and Transformation Coordinator

    7 months ago

    Gaydon, United Kingdom JLR Full time

    REQ ID: 124406 JOB TITLE: Technical Project and Transformation Coordinator SALARY: £36,000 - £49,000 POSTING START DATE: 17/06/24 POSTING END DATE: 01/07/24 LOCATION: Gaydon We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and...