Dealer Support Coordinator

5 days ago

Gaydon, United Kingdom The Candidate Ltd Full time

**Dealer Support Coordinator - Gaydon (Hybrid Working) - Up to £40,000 - 9 Months FTC - Cars**

The client in which we are working with was built upon passion, skill and creativity of the people who dedicate their working lives to one of the most iconic brands in the world. An organisation within the automotive industry that intricately stitch everyexpressed line, stirring engine noise to create some of the worlds most beautiful cars.

This particular role will act as a key point of contact for a defined group of dealers and regional teams with sole responsibility for all the vehicle orders from allocation to finished vehicles. Both In feeding the materials procurement and production processeswith advance orders and in ensuring that finished vehicles are dispatched to dealers without delay.

**Key Duties & Responsibilities**:

- Assist Dealers with order entry (including pricing and specification constraints) to ensure order processing is completed in line with deadlines.
- Monitor progress of orders through to Production, keeping Dealers and Regional Managers informed in advance of any potential/actual delays to vehicle build beyond stated build month, managing dealer and customer expectations.
- While vehicle is in build, raise Proforma invoice to Dealer ensuring pricing is accurate and rectifying if required.
- Following vehicle completion, ensure firm invoice is raised on a timely basis to Dealer and sale recorded in line with month-end deadlines.
- Invoicing fleet cars to allow distribution to destination market.
- Coordination of additional invoices (e.g., Q Cars, alternate Sales Channels) including additional components and Service Packs.
- Issue Resolution Experts for Warranty Start issues at dealers.
- Document and update dealer lists and dealer / country specific processes in line with latest requirements.

**Qualification & Experience**:

- A good level of PC literacy is essential.
- Previous office-based administration experience and some exposure to an outward-facing Dealer support or Customer Service environment is required.
- Ability to demonstrate excellent product knowledge is desirable.
- Minimum GCSE or equivalent in Mathematics & English
- Foreign language skills are advantageous

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