Patient Coordinator

1 week ago


London, United Kingdom CREATE Fertility Full time

**ABOUT US**

CREATE Fertility is one of the leading IVF and fertility treatment providers, with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new innovations. We are led by world-leading professors, including Professor Dr. Geeta Nargund, our Medical Director and one of the nation’s leading fertility specialists. We are looking for a dynamic Patient Coordinator to work onsite at our latest clinic in St Paul's, London.

**ROLE PURPOSE**

The Patient Coordinator is responsible for supporting new patients through their treatment journey, from open evening, to initial consultation and through to treatment completion. They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of CREATE Fertility, delivering service excellence, achieving targets and KPIs, and positive management of the entire patient journey.

**ROLE REQUIREMENTS**

The key responsibilities are as follows:

- Ensuring that all new patients are met and placed into the agreed Journey
- Attending Open Evenings on rotation to meet potential patients
- That all agreed contact and touch points take place, offering industry leading service
- Liaise with clinical members of the team to provide high quality service and information to patients
- All aspects of the client journeys are planned, prepared and organised
- Use central and local reports to monitor personal performance against targets
- Ensure that the service excels on patient experience with early intervention when issues occur
- Effectively lead and support patients through the IC and TC process to ensure a consistent delivery of high quality service and performance.
- Ensuring all treatments are in line with CREATE fertility protocols and guidelines
- Ensuring that all activities are carried out in accordance with HFEA requirements

**EQUIRED SKILLS, AND ABILITIES**
- Exceptionally empathetic and a passion for customer service and a proven track record of seeing things from a customer’s perspective, putting the customer first, understanding customer concerns and securing resolution when issues occur
- Performance driven, able to manage at pace, self-motivated and able to prioritise
- Excellent communication, diplomatic, tactful and the ability to deal with difficult situations
- Organised and able to multi-task
- Strong commercial instincts and experienced at setting and meeting targets
- Excellent skills of persuasiveness
- Outstanding people management skills

**EDUCATION AND EXPERIENCE**
- Ideally have commercial service experience in Private Health, Beauty / Spa, Hospitality, Retail or Service sectors. Sales by service experience is desirable.
- Experience of working within a target driven and fast paced environment.
- A positive ‘can do’ attitude that can handle change and challenge.
- Excellent organisational and communication skills
- Genuine desire to help patients and make a difference to people’s lives

CREATE Fertility is an Equal Opportunities Employer

**Benefits**

**Our benefits package includes**:

- 25 days holiday plus a day off on your birthday
- Increasing annual leave for every full year worked up to 30 days (includes birthday)
- Perkbox (employee platform - discounts in shops, cinemas, free mobile insurance etc.)
- Pension Scheme
- Childcare Vouchers
- Cycle to work Scheme
- Private healthcare
- Life insurance (4 times your salary)
- Season ticket loan
- Discounted IVF treatment (after 2 years’ service)

**WE KINDLY REQUEST NO AGENCY INVOLVEMENT.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- What are your salary expectations?
- What is your current notice period?
- What do you feel you can bring to the role?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 20/02/2024


  • Patient Coordinator

    3 weeks ago


    London, United Kingdom Imperial College Health Centre Full time

    Imperial College Health Centre are hiring for a Patient Coordinator to join the team. **Job Type**: Full-time, Permanent **Salary**: £12.72-£14.31 per hour depending on experience **Introduction** The main parts of the role include; - Signposting patients to internal and external health services. - Manage patients according to need and troubleshooting...

  • Patient Coordinator

    4 weeks ago


    London, United Kingdom Imperial College Health Centre Full time

    Imperial College Health Centre are hiring for a Patient Coordinator to join the team. **Job Type**: Full-time, Fixed Term Contract for 1 Year **Salary**: £12.72-£14.31 per hour depending on experience **Introduction** The main parts of the role include; - Signposting patients to internal and external health services. - Manage patients according to need...

  • Patient Coordinator

    2 weeks ago


    London, United Kingdom LIBERTY RESOLVE LIMITED Full time

    Patient Coordinator for Private London ClinicMake sure to apply with all the requested information, as laid out in the job overview below.Salary- up to £30,000 depending on experience.Hours -8am to 4.30pm Mon to FriLocation - Central LondonType of role - Permanent Our client, a Leading Fertility Clinic based in Central London with first class success rates,...

  • Patient Coordinator

    1 week ago


    London, United Kingdom LIBERTY RESOLVE LIMITED Full time €30,000

    Job Description Patient Coordinator for Private London Clinic Salary- up to £30,000 depending on experience. Hours -8am to 4.30pm Mon to Fri Location - Central London Type of role - Permanent Our client, a Leading Fertility Clinic based in Central London with first class success rates, are looking for a Coordinator to join a passionate team committed...

  • Patient Coordinator

    3 weeks ago


    London, United Kingdom My-iClinic Full time

    We have an exciting opportunity for a full time Patient Pathway Coordinator that is reliable, honest and hard-working, to join our dynamic team at this unique Private Eye Hospital and Eye Laser surgery centre. - Will be the first point of contact for our patients therefore a professional, enthusiastic, outgoing personality is a prerequisite for this...

  • Patient Coordinator

    6 days ago


    London, United Kingdom Integro Medical Clinics Full time

    **About Us** Integro Clinics exists to offer hope where traditional clinical approaches to medical issues have failed. We have a team of leading consultants in pain medicine, psychiatry, oncology, women's health spinal pain, palliative medicine and other conditions, who provide patient centric high quality medical care that is effective, appropriate, timely...

  • Patient Coordinator

    5 days ago


    London, United Kingdom Nova Clinic Full time

    Are you passionate about delivering exceptional customer service in the world of aesthetics? Nova Aesthetic Clinic, a market-leading cosmetic company based in London Greenwich, is excited to announce a vacancy for the position of Clinic Patient Coordinator Manager. **About Nova Aesthetic Clinic**:Nova Aesthetic Clinic is at the forefront of the cosmetic...

  • Patient Coordinator

    3 weeks ago


    London, United Kingdom CHEC Full time

    **Job Title**: Patient Coordinator **Location**: New Cross **Contract Type**: Permanent **Hours**: 37.5 hours a week **Salary**: Competitive We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part...

  • Patient Coordinator

    2 weeks ago


    London, United Kingdom One Skin Clinic Full time

    **About us** Previous experience in sales, ideally some knowledge of skin care brands and previous work in aesthetic clinic required. **Job Type**: Part-time **Salary**: £12.00-£15.00 per hour Expected hours: 15 - 25 per week **Benefits**: - Flexitime Supplemental pay types: - Bonus scheme - Commission pay Work Location: Hybrid remote in...

  • Patient Coordinator

    3 days ago


    London, United Kingdom The Devonshire Clinic Full time

    The Devonshire Clinic is seeking an organised and motivated Patient Pathway Coordinator to join our busy team The Devonshire Clinic is a private dermatology clinic situated in the centre of the Harley Street Medical district in London. Our team of highly experienced dermatologists provide specialised treatment solutions across our three core specialities -...

  • Patient Coordinator

    4 weeks ago


    London, United Kingdom Platinum Dental Care Full time

    **About us** Platinum Dental Care is an independent, fully private, boutique dental practice in Canary Wharf, London. We are professional, customer-centric, supportive, and our goal is to be a company that puts patients and our team at the heart of everything they do. Our work environment includes: - A beautiful, state of the art surgery in a grade II...


  • London, United Kingdom NL Recruitment Full time

    Patient and Donor Coordinator, an excellent and rewarding opportunity to join a growing Medical/Health Charity, based in West London. Offering Hybrid working; 3 days per week in the West London Office, 2 days a week working from home. - Do you have exceptional customer service skills, able to provide supportive and compassionate responses to patients/donors...


  • London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a 12 month fixed term post as a Band 4 Patient Pathway Coordinator working within the Cardiology Valve Service in the Cardiovascular Directorate.The Patient Pathway Coordinator will lead on validating pathways and tracking urgent patients on the Tavi Pathway. By working closely with a wide range of clinical and...

  • Patient Coordinator

    3 weeks ago


    London, United Kingdom One Skin Clinic Full time

    **About us** Previous experience in sales, ideally some knowledge of skin care brands and previous work in aesthetic clinic required. **Job Type**: Part-time Part-time hours: 15 per week **Salary**: £10.00-£12.00 per hour **Benefits**: - Flexitime Schedule: - Flexitime Supplemental pay types: - Bonus scheme - Commission pay Ability to...

  • Patient Coordinator

    6 days ago


    London, United Kingdom Integro Medical Clinics Full time

    Integro Clinics is committed to providing innovative healthcare solutions where traditional methods fall short. Our team of leading consultants specialises in pain medicine, psychiatry, oncology, women's health, spinal pain, palliative medicine, and other conditions. We deliver patient-centric, high-quality medical care that is effective, timely, and within...


  • London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a permanent post as a Band 4 Patient Pathway Coordinator working within the Cardiology Intervention Service in the Cardiovascular Directorate.The Patient Pathway Coordinator will lead on validating pathways and ensuring patients are not lost to follow-up. By working closely with a wide range of clinical and managerial...

  • Patient Coordinator

    3 weeks ago


    London, United Kingdom CREATE Fertility Full time

    **ABOUT US** CREATE Fertility is one of the leading IVF and fertility treatment providers, with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new innovations. We are...


  • London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Clinical Haematology Department for a Band 3 Patient Access Coordinator for a permanent role at 4 days a week. You will be involved with processing and booking patient appointments, running outpatient clinics and processing patient referrals, however as you gain exposure you will be expected to support the wider...

  • Patient Coordinator

    2 weeks ago


    London, United Kingdom Restorehairclinics Limited Full time

    **About us**: Our practice is a global centre of excellence, operating at the premium/exclusive end of the international hair restoration/transplant market. Our lead surgeon is a thought leader in the industry and recognised in global and UK hair transplant institutions as well as patient and industry forums. Most importantly we pride ourselves on...


  • London, Greater London, United Kingdom NL Recruitment Full time

    Patient and Donor Coordinator, an excellent and rewarding opportunity to join a growing Medical/Health Charity, based in West London. Offering Hybrid working; 3 days per week in the West London Office, 2 days a week working from home. Do you have exceptional customer service skills, able to provide supportive and compassionate responses to patients/donors...